iPad Sync is broken

General Discussions
1

I can’t sync content to my iPad anymore.

Sync status jumps to The metadata for this media is invalid. Please reanalyze the on the web app. Similar message on iOS.

Versions:
PMS: 1.5.6.3790
iPad: 4.12

What I tried already:

  • Deleting App on iPad and reinstalling: still not working
  • Re-analyzing the items: still not working
  • RE-Scanning library: still not working
  • Trying to sync at different quality setting: still not working
  • Restart PMS: still not working
  • Try to sync a different item: still not working
  • Sync same item on Android device: sync works perfectly on Android

Note that it used to work perfectly in the past, with the same setup

Logs:

May 23, 2017 04:23:53.134 [0x7af44bbb9700] DEBUG - Auth: authenticated user 1 as guillaume.lachaud
May 23, 2017 04:23:53.134 [0x7af44bbb9700] DEBUG - Auth: Came in with a super-token, authorization succeeded.
May 23, 2017 04:23:53.134 [0x7af44cbc7700] DEBUG - Request: [IP:34800 (WAN)] PUT /sync/refreshContent (7 live) TLS GZIP Signed-in Token (guillaume.lachaud)
May 23, 2017 04:23:53.135 [0x7af44cbc7700] DEBUG - Sync: refreshContent
May 23, 2017 04:23:53.135 [0x7af44cbc7700] DEBUG - HTTP requesting GET https://plex.tv/servers/23aa4a7523f0a2f811b40b24e0aed49b99108534/sync_lists?auth_token=xxxxxxxxxxxxxxxxxxxx
May 23, 2017 04:23:53.557 [0x7af44cbc7700] DEBUG - HTTP 200 response from GET https://plex.tv/servers/23aa4a7523f0a2f811b40b24e0aed49b99108534/sync_lists?auth_token=xxxxxxxxxxxxxxxxxxxx
May 23, 2017 04:23:53.559 [0x7af44cbc7700] DEBUG - Sync: downloaded 2 sync lists, analyzing now...
May 23, 2017 04:23:53.559 [0x7af44cbc7700] DEBUG - Sync: sync list 17613217: user 1 (guillaume.lachaud), device iPad, profile iOS-iPad-1,1, id E50C34A0-5036-4552-9C71-D3FB88B3F039, sync item(s): 19222574
May 23, 2017 04:23:53.559 [0x7af44cbc7700] DEBUG - Sync: sync list 13826171: user 1 (guillaume.lachaud), device Pixel XL, profile Android, id 82e2fa3132ebd36b-com-plexapp-android, sync item(s):
May 23, 2017 04:23:53.559 [0x7af44cbc7700] DEBUG - Sync: synchronizing 2 sync lists to generators
May 23, 2017 04:23:53.559 [0x7af44cbc7700] DEBUG - Sync: synchronized 2 sync list(s) to 1 generators
May 23, 2017 04:23:53.559 [0x7af44cbc7700] INFO - Sync: downloaded 2 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted
May 23, 2017 04:23:53.560 [0x7af440ba8700] DEBUG - BPQ: garbageCollect - sync - forced - 8
May 23, 2017 04:23:53.560 [0x7af440ba8700] DEBUG - Sync: starting Sync garbage collection: 8, forced
May 23, 2017 04:23:53.560 [0x7af440ba8700] DEBUG - Sync: scanning for items to reprocess in sync list 17613217
May 23, 2017 04:23:53.560 [0x7af44bbb9700] DEBUG - Completed: [IP:34800] 200 PUT /sync/refreshContent (7 live) TLS GZIP 425ms 195 bytes (pipelined: 10)
May 23, 2017 04:23:53.560 [0x7af440ba8700] DEBUG - Sync: scanned for items to reprocess in sync list 17613217
May 23, 2017 04:23:53.560 [0x7af440ba8700] DEBUG - Sync: scanning for items to reprocess in sync list 13826171
May 23, 2017 04:23:53.560 [0x7af440ba8700] DEBUG - Sync: scanned for items to reprocess in sync list 13826171
May 23, 2017 04:23:53.560 [0x7af440ba8700] DEBUG - Sync: finished Sync garbage collection: 8

Please advise

2

Any update ? Can anybody with the same configuration try to sync a file ?

Thanks!

3

Ping again. This is still not working. How can I debug this ?

4

Deleted my custom iOS profiles and it solved it…