I was about to open a thread about my PMS (Mac), and after following the guide in exporting/providing logs, I looked and there’s a lot of logs, and looking at the main one there’s a lot of information I feel could be private? Such as my Plex Admin email address, as well as the names of my plex users, IP addresses, and who knows what else?
Is there any risk? Is there any log that would show what my library contains (# of items for example)? Is there a way to provide minimal, but needed, information instead? (Example maybe 5 lines before/after “Crash Report” in the log or something?)
I’m sure everything is fine as everyone does this every day, so it’s gotta be me here Thank you kindly
When reproducing an issue i first look at the log and take note of the most recent line time stamp. Then reproduce the issue. then only copy the lines after the previously noted timestamp into a text file.
If posting that bit of the log to start. Like “I see this error in the log after I reproduce the error/after the issue happened but I don’t know what it means or if the right log” etc. In that maybe remove any personally identifiable info in that snippet.
You are also always welcome to hold off on uploading full log and only message them directly to an employee or ninja (aka forum mod) that asks for them.
Hey thanks for getting back BigWheel, appreciate you and the team in general. Shortly after messaging you I realized I probably should just post in the forum vs asking an employee (you got better things to do!), so I did! I didn’t get any replies (which makes sense), so I ended actually factory restoring my Mac Studio and re-installing Plex brand new/fresh.
I didn’t want to but it was a lot easier and less time consuming lol, so yea, so far things appear to be working beautifully though (and a lot faster). So I’m happy! Just hope I can get watchlist/history moved over, found some articles so will be following those the next day or two!
Thanks again for getting back and providing the details/help and hope the toxicity/negativeness of the internet doesn’t bring you employees down at the office. Love Plex, and came from XBMP/Kodi back in 2004.
Thank you kindly