I have a paid subscription and I can follow technical instructions but I still can’t get any attention to trouble shoot this. They even say that if you ask a question through the billing question side that they won’t answer.
I never cared before that I was paying for something I wasn’t getting but now I am driving for 6 hours with a 2 year old. It would be nice to watch our own stuff.
Who cares, I hardly ever need support and when I do I usually get an answer within a day or two.
Life means more to me than Plex so getting mad about not getting help when my Plex isn’t working absolutely perfectly never really happens.
(Not to mention I run two Plex servers, probably going to be three soon, so if one fails the other one is still accessible.)
I’ve never had any (deal breaking) problems that weren’t solved by very basic troubleshooting. Even annoying things (like audio cutouts in AFTV - an issue that calling Plex won’t help you with) have easy enough fixes.
Beside it’s not like their phone # is a secret, here you go: 408-402-5257 Go ahead, give’em a call.
Perhaps if you posted a thread telling us what your issue is we could help. The posts in this thread are your first on the forum.
No where in the pled pass perks does it say you will get phone support so I’m not sure why you would believe that to be the case. Support is provided through the forums, if you don’t post your issue we can’t help you.
How support is given is clearly explained in their FAQ section, as are the perks of paying for a Plex Pass subscription. Billing questions are always answered when you email the billing department. Not quite sure who “they” are who said otherwise.
@adamskoog said:
if you don’t post your issue we can’t help you.
Consider me an example of someone who posted three (not counting my last) issues that were quietly dropped under the table.
Early 2021 clean-up: duplicate (this thread is older but abandoned)
https://forums.plex.tv/t/formal-technical-support/640567
