Does Plex actually provide any support to plex pass holders? I have been trying to get help for some time and have had no response of any kind. It seems there is no way of actually reporting a problem only creating a post here. I see plenty of posts from other users having similar problems but still nothing from Plex. Starting to think I was scammed into buying a life time pass for a product that doesn’t even work on my phone in the next room let alone actually remote.
You were not scammed, just didn’t fully understand the scope of the licensing. It is a “Use” license and the price does not include dedicated one on one support you may have assumed was available.
There is a general format for making a “Problem” report which you have not followed and the volume of “Me Too” posts usually leads to no response.
I find that if I Google search “Plex support Problem”, I will be directed to a support article that provides 90 percent of what I need to know and if not be able to make a better post when I do.
Since this is your first post, can you provide details on what your issue is?
Plex provides support via the forums, staff have a tag on their username.
Hi there, this isn’t my first post, details from one of the previous posts is…
[quote=“aaronsanson, post:1, topic:940962, full:true”]
Trying to login to android mobile app using my Google credentials gives me the spinning wheel of death. It doesn’t fail, it doesn’t give an error, it just never logins in. Have uninstalled the app then reinstalled from Google Play Store and same happens. Can login to plex player on my Nvidia Shield with the same credentials and it works fine.
Plex on my tv works fine, but I bought a plex pass (for a lot of money) so that I could watch from another device but I simply can’t log in.
I have never been a fan of linked accounts.
For a simple proof of concept please create a new Plex account via email (do not log in via google or apple) and use an email not tied to your current plex account.
Id like to see if the issue is logging in in general or just via 3rd party auth.
Ho there. Registered an account under a different email address and set a password on my laptop. Able to sighn in to app.plex.tv.
Cleared the cache for the app on my phone then logged in with the new email address and password. Got a splash welcome screen then back to black screen with the spinning circle of death.
So yeah, using a brand new account that is not using Google as the auth and still gets the same result. There is something fundamentally broken at Plex.
Are you located in NZ?
Yes I am
That issue is known and is being investigated.
