Is there any actual support for plex pass members?

General Discussions
1

Or are we just screwed? I’ve asked for help a few times, but I can’t find any. A few udpates ago, I updated my plex server, and boom, no longer can connect externally. Plex right now is telling me “Not available outside your network” by I am remote desktop’ed into the machine typing this, and I can connect just fine to plex over the web externally. The machine has full internet connectivity - every single application that I want to use to connect to it works fine, except PLEX

I repeat. I can connect just fine to remote desktop, the web, the PLEX SERVER VIA THE WEB, the ONLY thing that doesn’t work is plex itself. REPEAT: I can connect to the public IP and Port plex reports as unavailable from anywhere in the world.

HELP PLEASE!

2

There are posts asking the same questions, and the answers are the same - Plex Pass members do not get any special assistance. The forums are the only place for product support.

Explain how your network is configured - manual port forward or UPnP? Using a combination wifi router+modem (from the ISP) or router + standalone router? Have you done any of the remote access troubleshooting steps contained on the support pages?

https://support.plex.tv/hc/en-us/articles/200931138

3

@schaechter said:
Or are we just screwed? I’ve asked for help a few times, but I can’t find any. A few udpates ago, I updated my plex server, and boom, no longer can connect externally. Plex right now is telling me “Not available outside your network” by I am remote desktop’ed into the machine typing this, and I can connect just fine to plex over the web externally. The machine has full internet connectivity - every single application that I want to use to connect to it works fine, except PLEX

I repeat. I can connect just fine to remote desktop, the web, the PLEX SERVER VIA THE WEB, the ONLY thing that doesn’t work is plex itself. REPEAT: I can connect to the public IP and Port plex reports as unavailable from anywhere in the world.

HELP PLEASE!

how is your network configured ?
I am willing to help with your network troubles.