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make sure to always completely Stop playback. Which means for the web app, that the lower bar with the player controls needs to be gone completely. Otherwise it’s a perpetual Paused movie.
You close the player bar with the smallxon the right end of the bar. -
if you are really sure that there are no forgotten web browser tabs or Roku’s or other players with Pause of this movie:
Check your Plex database for damage.
Everything stays in now playing even after episode/movie is stopped