On what client are you experiencing this behavior, Plex for Android or iOS?
Supposedly the external subtitles are working fine. I’ve seen 1-2 other posts about this but none of the users was getting back to Plex’ follow-up questions.
I suppose your logs might also provide some insight on what’s going wrong with those intros. I’ve been watching a downloaded episode recently where the button showed up fine and the skip were working – that doesn’t mean there can’t be some hiccups (though I hope such hiccups are more of an exception)
Edit: moving this to a different category as it’s not actually a feature suggestion
