Issue with server

Plex Media Server Desktops & Laptops
21

You could try signing out, then in a private/incognito browser window try signing back in and see if that makes any difference.

22

sing in to IP::32400/ was redirected to plex.tv… i did that in incognito mode and same ■■■■ i can’t see server.

23

i just can’t believe for what i paid.

24

really these advices worth penny…,.long time ago ppl invented something called log files.

25

Ok server machine was rebooted, plex server reinstalled and still same error A server could not be found. Download and install Plex Media Server, and it will appear here.

is there anyone how at least know what a log file is and is able to use terminal? thanks

26

First: Don’t panic
Second: Since you don’t seem to have access through the gui, we’ll do it the Linux way
Third: sudo tar cfz /tmp/Logs.tar.gz "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs"
Fourth: Drag & Drop the tar.gz file which you find in temp into this reply window and let it upload.

As for accessing the server itself: Do not use app.plex.tv unless you’re remote. Use the LAN IP until first-run setup has been completed.

You can’t use an account name (your plex account) until you pair the server with your account during that first-run setup.

27

Supplemental information:

  1. Binary package portion (dpkg controlled) is stored in /usr/lib/plexmediaserver
  2. Your Plex metadata is stored in /var/lib/plexmediaserver

Question:

New to linux?

28

no I’m am not new to linux, will post logs soon.

Well i tried open ip:port but it redirects all the time to plex.tv … i am not sure if server is actually paired with plextv

29

Tell me about the config?

Is the server on the same machine you’re typing from, Same LAN, or fully remote?

If on the same LAN,

a. RFC1918 compliant addressing ?
b. Both on the same subnet ?

30

Logs.tar.gz (1.8 MB)
everything worked before - i didn’t do any change apart of change of the passwordto plex.tv and i think i clicked also somewhere on something related to SSL.

server is running on 10.0.1x / i am connected via openvpn right now and can see whole subnet.

31

@ChuckPa as i renamed Preferences.xml to Preferences.xml.old while server was off, i also can’t see anything now in my libraries but that maybe because the clients are not able to see server… so everything is empty now. Are you able to see there anything suspicious? thanks

still not sure about Plex Media Server.3.log:Mar 07, 2019 17:59:57.312 [0x7f292f171700] WARN - NAT: PMP, got an error: Not Supported by gateway.

but thats WARN not error, as there is no ERROR in logs i am seriously desperate…

32

The best way to reclaim this and put it back to right is SSH-tunnel.
Even a captured VPN can pick up your local IP address because some browsers aren’t smart enough to discern the difference.

This procedure is to Soft Reset the ownership of the server and get it back under your control

  1. ssh -L 8888:127.0.0.1:32400 ip.addr.of.host (this can be the 10.x.x.x address over the VPN)
  2. Sign in
  3. Stop the server
  4. Delete the Preferences.xml file
  5. Start the server
  6. Switch to local browser

Local Browser:

  1. Open http://127.0.0.1:8888/web
  2. See Plex/web load up
  3. Sign in using your account name
  4. Get the Got it message
  5. Observe jumping into the Setup wizard
  6. Start the setup EXCEPT do not create new library sections. SKIP this part.
  7. Assign temporary Friendly Name which is easy to identify to avoid ambiguity
  8. Continue through normal setup
  9. Finish and arrive at the Dashboard
  10. Observe your previously defined library sections waiting at the dashboard.
  11. Settings - Devices. Remove the old server instance(s).
  12. With old instances cleared, Rename the Friendly Name back to what you want (Settings - Server - General)
1 Like
33

hi,
after step 3) i got message:

Media not found.

The media you’re trying to access doesn’t seem to exist.

34

well in the next step i was able to configure it, old server name disappeared, now there is other issue …

if i set enable public access… i got green status and immediately after few seconds

Not available outside your network

Your server is signed in to Plex, but is not reachable from outside your network. Learn more

35

and now its green and works … thats weird.

36

but on my client devices all the libraries are marked as OFFLINE … so its still broken.

37

if i go directly into Shows/Movies etc it works… .but not from Home… seems so many “bugs” issues and the most important why that whole thing happened.

38

Let’s slow down a bit and take this from the core:

  1. PMS itself is working from the desktop/web browser
  2. Accessing PMS while remote (an app) works.
  3. Devices on your LAN do not yet see it.

Is this correct?

39

yeah,
only when it doesn’t work is once i connect via openvpn

No soup for you!

You do not have access to this server

40

When the VPN is on, you have to route around the VPN.

You will need custom rules. This happens because Plex gets your real IP and not your VPN IP.

There is no match for the brokering to work with.

Using in a VPN has always been painful in the extreme. Binding to an adapter is not a real bind() as we think of it. It’s little more than moving the HTTP server. Outbound traffic is still sent via INADDR_ANY