Server Version#: 1.14.1.5488
Player Version#: 3.77.4
Before I get into this, logs are attached below for reference.
About 3 hours ago, I noticed that new movies being placed onto the Plex Server I have running on my Synology DS1618+ no longer update with posters of the movie. All other relevant metadata seems to be updated, however, as the page for the movie on plex is filled with actors, summary, etc… To try and be as complete as possible, I have attempted the following things:
Refreshed everything on the server (i.e. the “Plex Dance”)
Uninstalled Plex completely from my NAS, and deleted its folder, leaving no traces of the install.
Reinstalled and allowed a select number of movies to be scanned by the NAS again. (This step is where the logs attached come from).
To be clear, all TV metadata updates completely, while the movie posters either show up blank, or with a screen-capture from the movie.
Would love some assistance, as I was hoping to give out access to the server as a Christmas
present to some over the holidays, and not having it available is a bit of a let down.
So, some more debugging seems to reveal the issue falls on the api itself. By switching agents from Plex Movie to Fanart.tv (and making my own personal API key), I am able to download artwork just fine. Of course, none of the actor photos download, but fanart.tv doesn’t provide that so I’m not surprised.
With this in mind, is there a problem on the Plex connection to the API?
I have a similar issue on a PMS based on Shield TV. My film added 2-4 day ago do not find any match, and I have tried every setting on agents side. TV series works just fine, like old film.
I have got problems with update to Shield Experience 7.2.1, but they seemed solved.
I have tried to clear the PMS cache on the Shield.
I would like to add logs, but if I ask for them my browser answers: " 500 Internal Server Error".
I live in Italy.
My setup:
Shield Experience 7.2.1, Plex player on Shield 7.9.0.8439, Plex Media Server on Shield 1.14.1.5488
Hardware:
nVidia Shield TV - 16GB 2017 (model P2897 ver 8.0.0) with attached USB-PEN SanDisk Ultra Fit USB 3.1 64 GB (SDCZ430-064G-G46, 130 MB/sec)
NAS: Synology 416play 16TB (3 HDD 8 TB Red /RAID5) Celeron N3060 dual core 1.6 GHz , 1GB RAM, DSM6.1 connected via NFS
Support PC: Windows 7 with 14 TB HDDs(3 x 3TB; 1 x 2TB, 2 x 1TB) connected vis SMB
Hunh…interesting. It was extremely slow on my end as well just to pull the metadata that it got, which is what got me thinking that could be the problem
Do you think it could be a timeout issue on my end, and maybe you’re lucky and closer to the server, therefore able to just get in before curl declares it a timeout?
Sounds good. As much as I’d love to reset the modem, not quite possible in my given setup. Everything is located on the east coast, but I’m on the west and the modem needs to be physically unplugged to make that happen.
Here is another interesting tidbit to go along with all of this. I typically use Spectrum DNS servers (206.xx.xx.x), but as of this afternoon they no longer work and simply time out. Switching to google DNS (8.8.8.8) everything is speedy fast. I WONDER if the servers that host that data are having a similar issue.
Oh sorry, server is on the EAST coast. Sorry if that was confusing. BUT I am VPN’ing into my network back east to do all this work, so there shouldn’t be any remote issues.
yea, I have been noticing that. But, at worst, that means my connection to my computer back east is slow. I am remoting into a computer back east that is doing all the actual work, so the sluggishness is just on that connection.
