I’ve recently moved my library from macOS over to a Synology DS916+ and while that process was fairly smooth (followed these steps) I’m running into an issue with my Movie Library.
Plex won’t let me empty the trash for this section which is very annoying as I culled a large portion in the move. I’ve performed numerous updates on the section and it does see that these items are ready to be removed (they show as unavailable), but when I try to empty the trash for the Section, I get the error “There was a problem emptying the trash.”
If I manually delete the items in question, it works (9/10 times), but otherwise I’m stuck with a bunch of content I no longer have access to.
Any ideas on how I should proceed? I could simply delete the Movies section and re-create it but then I’d be losing all of my watch history which isn’t ideal (but if it’s the only solution, it’s the only solution)
Have you ever used .plexignore files? If so, inspect them and remove path names from them which are no longer existing.
Edit your library, go to the ‘Add Folders…’ tab and look for path references that are no longer in existence. Do also check if the path names end in either / or \. If so, remove them.
last thing is to restart Plex Server, wait 3 minutes and then inspect the Plex Media Server.log file for mentions of database corrupt. If such a message appears in there, repair your database.
*** in database main ***
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Trying to repair now
Thanks for that. Followed the steps on the Linked page yesterday and all back to normal. I can now Empty the Trash on all sections and Plex is working normally. Thanks
I am having this issue as well and the db repair did not help. also i am not using any .plexignore files. All i did was move the files from 1 directory to another and i started getting duplicates and 1 says unavailable and the other is fine but empty trash will not remove the old path. On a windows server. over 400 files right now have this issue and i do not want to go through and remove then manually 1 at a time. is there another way to get empty trash to work?
no path names end in a slash, so you are saying the DB is hosed?
based on past experience SQLite is meant for small databases and if it becomes overcrowded there are performance issues like this. With this being the case what is the recommend library size? as far as number of items? I would be willing to move to another database structure if that is possible. even if it is unsupported i would be willing to try.
@arnie311 said:
no path names end in a slash, so you are saying the DB is hosed?
It may be.
If you have far more items in your library than the affected 400 items, I’d say the smaller evil is to Plex Dance the affected 400 items.
This will delete them from the Plex library as if they were never there.
Then they can be added afresh.
based on past experience SQLite is meant for small databases and if it becomes overcrowded there are performance issues like this.
What is your library size? There are users with extremely big libraries and no issues.
Before going crazy trying to fix this.
You know how to check the database with “PRAGMA integrity_check”.
In web go to /settings/server/Scheduled Tasks and you’ll see an option called “Backup directory”
This location will hopefully contain a couple of backup database.
If present COPY them to a different location and one by one rename them to
com.plexapp.plugins.library.db
Then run the pragma test on them.
Do any of these databases pass or are they also corrupted?
Humor me:
Create a new directory such as c:\MovieTest
Copy a few movies into this directory (5 to 10). Pick movies you have seen and ones you have not seen (a mix).
Now create a new Library such as MovieTest and point it to this new location
Scan this new library. Once complete go into this library and look at the movies.
Did it carry over your watched status or does everything show as unwatched?
@arnie311, I didn’t see your response on the 4/21. The forums are acting a bit strange with notifications and read status.
From the test i wanted to see if basic functionality was working based on something I’ve seen before. You passed so this is good.
With only 400 movies files I would think the easy thing to do/test would be to:
Create a new Movies library (eg Movies2) pointed at the exact same location your present movie database is pointed to.
After scanning this new library check it to make sure there is no dead links.
Now lets do another test. Move a movies out of it’s present path so plex can’t find it.
Rescan your Movie2 library.
Check that movie and it should show a dead link. Now try and empty the trash.
Did it work correctly? Is the movie gone?
If things are working correctly for Movies2 then the easiest thing is to DELETE Movies lib and then rename Movies2 to Movies. Do an empty trash, clean bundles, optimize database.
Then go check your SHARES to make sure users have access to this “new” Movies library.
If it fails at any point, shoot me a PM with a link back to this thread. I’ll see if I can remotely help you with something like TeamViewer this weekend to help you get it straightened out.
