Unable to find client profile for Samsung TV

Server Version#: 1.24.2.4973
Player Version#:
Tuner Make/Model: Samsung UN50RU7100FXZA
Guide/Lineup name:
Using XMLTV?:
Channel number/Name: All channels

Hi Plex community. I am using a HDHomeRun PRIME with a cablecard. When I am transcoding live tv, I am getting a playback error which occurs every few minutes. When I go to the console to troubleshoot the error, I am getting the following error:

“Unable to find client profile for device; platform=Tizen, platformVersion=5, device=19_MUSEL_UHD_BASIC, model=UN50RU7100FXZA”

Anything I can do to fix this?

Many thanks

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