Issues trying to watch

Plex Media Server Remote Access
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hello everyone, is anyone having issues trying to access your Plex library, I’m using a Firestick and it’s not working, I’m also using a phone and same problem, it says: An error occurred while attempting to play this video. Please check your connection and try again.
But when I used my laptop, it works without any issues.
I have not made any changes, last night it was working without problems.

Thanks

1 Like
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Entire media server just went south for no reason.

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I noticed that a library backup started, the player lost connection to the library and then when I tried to open the server it just sets there loading constantly. When I try to reload the player library it says there is media available even thought it does see my account. Whole thing has become useless. Exit the server and now when I try to start the server back up, nothing, doesn’t even show up in the task bar. WOW!

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wow guys im trying to fix this for over 2 weeks now , everything worked fine, no issues then one day i try to watch on my android stick it says error connection?

i mailed western digital its another NAS btw
but they dont help me to provide some update

i cant fix this they let us wait i cant watch movies anymore

what can we do? about this plex hellooo

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i was starting to think we need a plex pass now to pay to stream local hmm

please plex help us its no fun

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to provide an update, I followed this youtube video and it work.
I’m not sure if this setting was disable before and for a reason I don’t understand it change to Enable and start blocking the devices I had connected to the server.

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I’m also having the same issue. but it does not affect all media files.

running PMS 1.24.1.4931 on windows and it affects any player running android (2 TVS, 1 TV box, 2 phones).

Any ideas what it could be? got the logs right here.
Plex Media Server Logs_2021-09-15_21-12-25.zip (4.0 MB)

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I believe this might help you,

Additional Solutions

  • Go to Settings , select Advanced and turn off the new player. Reverting to the original player worked for many users.
  • Go to Account settings, Advanced, and disable H264 maximum level . This solution also allows you to keep the default player.
  • Try turning the subtitles off and play the problematic video again.
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unfortunately no luck, and plex removed the old player completely now, so can’t even try that any more :frowning:

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i tried this not working it still says connection error

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