I’m trying to fetch updated metadata of the show “The Whitest Kids U’ Know” on TheMovieDB. However, Plex keeps fetching the old metadata, which has incorrect episode ordering and sketch names.
The scanner and agent is set to “Plex TV Series”. If I’m understanding how PTVS works, it fetches from both TheMovieDB and TheTVDB, as well as some DB that Plex maintains? If so, how do I make it look for the metadata from TMDB for just this one show? I don’t want to change the settings for the entire library just for this one show. Thanks!
You cannot actually force metadata to be locked to a specific source when using the Plex TV Series agent. That being said… when it comes to different episode orders, you can override your library’s default order on the advanced tab of each show(e.g. if your library is set to prefer TheTVDb order, you can set a show to go with the official order on TMDb instead → after changing that option you might need to refresh the show’s metadata!).
As for the metadata refresh in general… it usually takes a few days for updates to find their way into the Plex database (in average 1-2 days).
Hi @tom80H, thanks for the reply. AFAIK the episode ordering and what not is all correct, and my library follows TMDB ordering.
So if I updated the metadata on TMDB, will it be reflected on the Plex TV Series agent after a couple of days? How does it know whether to fetch the metadata from TMDB or TheTVDB? Is there a way I can check where it’s pulling data from?
I’m not aware of a hard-fact documentation on how Plex determines the source of certain content. There’s no indicator on what part of the information came from where. IIRC, episode descriptions etc. are usually sourced from TMDb.
Generally, watch.plex.tv is the reference to the Plex database
@ericswpark Have you tried using the ‘Fix Match’ feature to pick just the TMDB data? Try the following:
*Select ‘Fix Match’ from the 3 dots menus when you hover over a show paster or inside a show overview page.
Select ‘Search Options’ from the pop up box
Enter TMDB-10420 into the ‘Name’ field (10420 being the TMDB entry for The Whitest Kids U’ Know) for other TMDB shows the number is found in the URL.
Click Search and you should get just one result being the TMDB data. This will force the metadata to come from there rather than the Plex hodgepodge mix.
I had to do this for the French sci-fi show Missions. TVDB has season 3 all as double episodes, while TMDB has them as 10 separate episodes which I needed. This also works for forcing TVDB by using TVDB-xxxxxx with the TVDB ID shown on their shows info page. Hope that helps
The only way to do this right now is to configure the entire library to use a legacy agent (though those are supposed to go away at some point in time).
There’s already an existing suggestion discussing an option to specify the source of a show’s metadata. Personally I think it’s going to be a bit more tricky as this isn’t only about the episode (season/show) titles and descriptions and even those aren’t available from all sources.
@ericswpark
Sorry to hear that did not work for you, I guess I’ve been lucky when I’ve used it. I’ve added a couple of shows to TMDB as the TVDB data was awful or incomplete, after 48 hours they were picked up through a TMDB-xxxx ‘Fix Match’ and everything from TMDB was used.
Have you tried ‘The Plex Dance ™’ to see if that purges the old data. Sometimes it works, other times not so…
I just tried refreshing the metadata and it fetched the updated version. So it does look like the central Plex DB fetches from TMDb every once in a while. Thanks everyone!
