It does not install on the server (I'm going crazy)

Plex Media Server
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hello, I have a big problem that I don’t know how to solve, basically it won’t let me close it to finish the installation, I’ve tried different browsers, even a friend in another country tried to do it and it just won’t let me.

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2

It?

Where?

On What?

Need more details please about what you’re trying to do.

What you see there is the machine offering you a PlexPass.
You can click the “X” and continue

3

Man, I have clearly said that it does not allow you to close it, at least close an application.

On the other hand, I am using a dedicated server, in fact I have tried 3 different servers giving the same problem, using Ubuntu server 22.

4

I went and looked at past servers on this account.

  1. I see a Windows machine
  2. A former Hetzer machine (Hetzner is now perm blocked)

Is this a Hetzner-based machine?

If not, make a tar.gz / ZIP of the “Logs” directory under “Plex Media Server” and we’ll see what’s happening.

5

No, it’s not with Hetzner, it’s another company, but it doesn’t even let me claim the server, it just stays there, I click close and it doesn’t load anything, yesterday I installed another server for a friend’s family and everything worked correctly .

Where can I get the logs?

6

The easiest way:

  1. Stop Plex
  2. Terminal window
  3. cd to /var/lib/plexmediaserver
  4. Now continue to ‘cd’ down until you see “Logs” directory
  5. make a tar.gz of it and then attach that gz (upload) here
7

Logs.zip (106.5 KB)
Here it is!

8

Thank you for the logs.

I can now see the server is directly connected (Public IP) to the internet.
PMS defaults are set to be used in a home environment.
When you put it in a datacenter, you need to do a remote claiming (attach to your account)

I have a tool (shell script)which makes this step easier.

  1. stop plex
  2. Put this on the server in your home directory
  3. chmod +x on the file
  4. sudo ./UserCredentialReset.sh
  5. After it confirms success, start plex.
  6. Refresh your Plex/web page and start setup wizard

Follow the instructions

Examples are in the README on my GitHub

9

I already did what you offered and it did not solve my problem, but I must say that I installed a previous version and I was able to solve it.

10

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