I've accidently lost connection to two Plex servers after changing my Plex password and can't work out how to get them back

Plex Media Server Desktops & Laptops
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1

So I’ve mangled my set up big time somehow :frowning:

I have a headless linux Plex install and a Shield TV install and right now I can’t access either after doing a Plex account password change.

The linux install doesn’t show up at all and on the Shield TV the server won’t turn on while I’m logged in.

I have no idea what has happened but I’m pulling my hair out and would really appreciate some advice.

Cheers

Server Version#:
Player Version#:

2

I think this article will get you on the right path. It covers Windows, Linux, and MacOS:

3

So some very minor progress made. By deleting the preferences file on the Shield I have managed to get the media server working again, but only locally. If I log into the web app no servers are showing up despite it being up and running

4

Thanks, I have been through that article but unfortunately it didn’t really fix things :frowning:

5

My servers appear to be disconnected from my account somehow

6

Read the last bit of the article again. Basically logon locally in web app and then into the server

7

Hi,

Been busy today… Sorry to take so long to reply.

Short form:

  1. Stop PMS
  2. Edit Preferences.xml
  3. Remove the Pref="Value" pairs for:
    a. PlexOnlineUsername
    b. PlexOnlineToken
    c. PlexOnlineMail
    d. PlexOnelineHome (if it exists)
    e. Save
  4. Open web browser https://app.plex.tv
  5. Settings - Authorized devices - Server (Dropdown)
  6. Find the server by name
  7. REMOVE (we’ll bring it back in a second)
  8. SIGN OUT (upper right corner)
  9. Start PMS
  10. New browser tab – http://ip.addr.of.host:32400/web (hope it’s on your LAN)
  11. Sign in
  12. Got It (if it asks)
  13. Claim
8

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