I was just testing out my new Apple TV 4K 2nd Gen remote, and noticed that Plex does not work with the new circular track pad when using it as a jog shuttle for scrubbing through videos.
In other apps (Hulu, Prime, etc.), if you hold your thumb on the track ‘ring’ for a half second or so, the icon on the timeline tuns into a circle, and you can scrub through the timeline in a continuous motion. Plex, however, scrubs forward on the right side of the ring, but when your thumb moves to the left side, it starts scrubbing backwards. Is this a new spec that requires an update to the app, or is there a setting somewhere to enable this?
This is one of the features I’m most excited about with the new remote, so I really hope Plex will support this key functionality.
It is not only the Jo Shuttle function that is missing. Since Plex decided to implement a custom player interface (that resembles the look and feel of the native interface with additional stuff), they have to adjust it for the new remote. What drives me mad is the wrong implementation of the skip 10-seconds (either forward or back) when I press left or right on the ring. Works without problem with the native player like in AppleTV+ but in Plex it’s a mess.
Not only is the new jog seek feature not working, but the skip forward 10 seconds or back 10 seconds click on the directional pad is not working. I’m sure Plex has had PLENTY of time to work this out and it’s a shame a product has launched and the Plex app is once again broken.
Basically: “We have custom player controls and there’s no API for it yet. We either have to hope they release something soon or try to reimplement it.”
You can still FF and rewind, don’t worry - you just have to swipe left and right like you would on the first gen 4K ATV remote. I’m sure it’ll get fixed soon.
In theory a work around is to switch back to the old player (is that even possible anymore?). I’ll give it a shot.
Edit: enabled the “use old video player” option. Confirmed the player was “avplayer” instead of “mpv”. Still doesn’t work. Odd. Seems like it should. Any idea why that would be?
Hopefully they don’t remove the old player option. Usually within 48 hours of any Plex update that switches me to the new player I end up finding a video the new player chokes on, doesn’t play, and I need to switch back. Anyway, on topic, been waiting 5 years for this new remote, now that it’s here and doesn’t work right in Plex, everyday is like an eternity.
I’m able to use the jog mode if the video is paused. But if it isn’t, now I get a skip forward or back 10 seconds by just touching the wheel and releasing (unless I slide into the center pad. Yeah, it’s weird.)
