Latest Android update Greek subtitles

Plex Players
1

I just installed the latest update in Android

Movies has Greek subtitles and now subtitles are gibberish.

I was watching a movie before the update in my mobile without problems.

After the update the Greek letters appears like the photo

Screenshot_20260421-200259_Plex
Screenshot_20260421-200259_Plex1920Ă—864 157 KB

What should I do?

2

Are you using other plex players as well? Which ones?
If so, is the issue present on there too?

Are these SRT format subs, or other formats?

Can you monitor the server Dashboard in the web app, while playback is running on the Android client? See what it says about the subtitle being Direct Played, or Burned-in.

3

I’m using the default Plex player from the Plex application.

I’m using Plex in my Android and my smart lg tv.

Subtitles are downloaded from the default Plex player. Which I guess it’s .srt and sometimes .sub but I don’t pay attention of the format as long as it’s correct.

When I use mobile Plex it’s impossible for someone to use Plex at my tv.

I’m not at home to check if there is the same problem there so I’ll update the post once I arrive there

I checked the browser player with the same subtitles same movie and same issues

Screenshot_20260422-135509_Brave
Screenshot_20260422-135509_Brave1220Ă—2228 134 KB

I checked a different movie

Works good with that movie with the subtitles download from same source of Plex player

Screenshot_20260422-135748_Plex
Screenshot_20260422-135748_Plex1920Ă—864 218 KB

So I don’t know what’s going on…

4

Please do compare the results between Android and the hosted web app .
Please do also specify if Android is the mobile app or the one for “Android TV” (i.e. TV and set-top-boxes).

5

So I use my Android mobile it’s the phone…

Where i have the Plex app and the default Plex player playing the movies from my server.

Where i check and having the problem.

My LG tv where I also have the Plex app I didn’t checked it.

I don’t use Android box … Plex in my tv from the lg applications. But I will check there when I go home

6

IMG_20260424_120620577_1777021818345
IMG_20260424_120620577_17770218183451646Ă—1233 370 KB

Same movie same subtitles on Plex on tv

7

How does playback in the hosted web app compare?

8

Quick update

Changed subtitles

Again and this time I got them right

Tv plex

IMG_20260424_122310209_1777022859635
IMG_20260424_122310209_17770228596351687Ă—1033 240 KB

Android plex

Screenshot_20260424-122619_Plex
Screenshot_20260424-122619_Plex1920Ă—864 114 KB

So all I had to do was to change subtitles with new ones and this time they work. For both.

9

Change how? Did you use the integrated subtitle search in Plex or something else?
If the latter, you need to make sure that your SRT subtitle files use the UTF-8 text encoding schema.

You can potentially convert older srt files which still use outdated national code pages to UTF-8. I like to use Subtitle Edit for that. It has a batch processing mode, which can convert all subtitle files within a folder and all its subfolders.

10

Yes I use the integrated search from Plex player

Thank you very much for the responses