Latest update makes my server unusable

I updated my computer (which I use for my server) last week and after I did so I can’t play any of my videos, music, or pictures. The current version I have is 1.14.0.5470. I tried rolling back the version but that doesn’t fix it. No matter what device I try to access my server from it won’t play/stream the content. It’ll show the latest material in that folder but it won’t play any of it? Not sure why it’s not playing back my media? When I click on it to play it from my browser it says “Playback Error, An error occurred loading items to play”.

Any help to fix this would be nice?

Not certain if this is applicable, but a fresh install as a new user on a Win 10 ended with no server being found. The help docs and forums are a little obscure… The last update seems to have broken some things… Secure connections???

Been looking for a “media solution” and was hoping this was the one…

Not sure I want to go down this rabbit hole…

A dedicated thread to installation would be useful…

My apology if off topic…

If you can provide some server logs, myself or another person may be able to help diagnose your issue.

To grab logs go to the web interface, Settings -> Server -> Troubleshooting -> Download Logs.

EDIT: Apologies, as you cannot access the server you can grab them manually by following the steps here: https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Off the top of my head things to check:

-Server logged in (PMS)
-Firewall on computer/server (if updates were ran maybe it reset or turned on if you had it off and is not allowing PMS thru)
-Double check router settings and port forward (32400) and static IP for your PC/server
-Turn off power to computer, router and modem. Power modem up first, then router and then the pc.

drzoidberg33 - I see you are listed as a Plex employee… I would be grateful of a reply on my thread too. Sorry, I’m not meaning to hijak this thread.

I was going to download the logs but there was a new update so I tried it now it’s even worse. When I reboot my computer my server tries to launch but then just disappears from my system Icon tray. Acts like it won’t stay running. I have uninstalled and rebooted and reinstalled several times with no luck. I even deleted my server hoping to start from scratch but I can’t do that cause the Server won’t even launch now??? My current version that is installed is for windwos 1.14.0.5470

I can’t help much without any logs.

Plex Media Server Logs_2018-12-08_15-04-23.zip (6.1 MB)

Here’s the logs I could pull, thanks!

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