Lg 4k tv player not using all of the screen

If you’re having this issue, please confirm which model TV you’re having issues with.

Based on the couple models post here this looks like it’s affecting webOS 1 FHD TVs (and some webOS 2 devices). I believe I’ve tracked down the source of the issue, but the model numbers will help confirm.

Unfortunately this issue was missed by LG’s QA and the update was pushed out.

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Same trouble
LG 42LB720V-ZG
WebOS 1.4.0-2532

Same problem:

Server Version#: 1.16.5.1488
Player Version#:Plex for LG 3.13.27 (WebOS 1.4.0)
TV: LG 47LB730V

Same problem

WebOS 2.2.0
Player 3.13.27
LG TV model 43lf630v

Hi

Same problem:

LG 49UB850 (4K) webos 1.4.0.

Please correct this …

So this should be resolved shortly than?

Same problem:
TV: [LG] webOS TV LF652V
Server versión: 1.16.4.1469-6d5612c2f (Linux)
PlexClient: 2.1.3 - 21/08/2019

Same issue:
WebOS 1.4.0-2532
LG TV model: 55LB652T-TB

me too…
TV: [LG] webOS TV 32LF630V EU
Server version: 1.16.5.1488 (NAS)
PlexClient: 2.1.3 - 21/08/2019

Having the same problem. I wonder what happened:thinking::shushing_face:. This was supposed to be tested, b4 release.

In the meantime use XPLAY guys, rather than trying to revert back.

Will wait patiently for the fix

Same here. Frustrating

Same. LG55EG9A7V

We’ve pushed an update to the web app, but there are some caches that will need to expire before it’ll show up. It’s not a package update so it won’t require an update to the app on the webOS.

This is working well on the devices we’ve tested it on, but please let us know if you continue to experience issues with 3.13.28 (as shown in Settings: About).

I have same resolution issue.
Server Version: 1.16.5.1488
Player version: Plex for LG 3.13.27 (WebOS 2.2.0 resp. 2.2.3-169)
Tv: LG 49LF630V-ZA

Same issue here.

Today was prompted for an update. After the update. 3.13.27 The font was smaller , layout weird , and only the top half of the screen was used on my 65” LGTV … same issue when playing any file. Uses only top left quarter of the tv screen.

I uninstalled. Reinstalled. Tried wrvything to no avail. Please provide us with a new update ASAP!!!

And yet another. I have tried everything even unstalled plex and reinstalled but to no avail! all started with new app update on lg webos 1.
Any help would be great please anyone
LG 55LB730V
Webos 1.4.0.2532

Same problem here, anyone that can help?

I’ve uninstalled the app with the problem and I’ve installed the new one from the lg store.

The problem is solved. The app works good.
Thanks

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Same problem here as well… after the update, Resolution is very small now

I have checked my uhd lg TV and it has the 3.13.28.

Plex is now playing full screen correctly.

Thank you.

1 Like