Lg 4k tv player not using all of the screen

Server Version#: 1.16.3.1402
Player Version#: 3.13.27
WebOS Version#: 1.4.0

Just installed the latest update and now the screen is only using half of the available height.

1 Like

This has happened to my LG tv as well, last version was perfect and now getting the same small aspect ration as above

Same problem here… got a message to say that there was an update, so updated the lg tv app. When the problem was there I updated sever and still the same issue. Can we get a fix for this quickly please!

Same problem.

Model TV LG: 55LB671v
webOS Version: 1.4.0
Plex Client Version: 3.13.27
Plex Server Version: 1.16.4.1469

Same here, updated app on LG 1080 OLED TV and it’s using a quarter of the screen.

Did anyone actually test this? :confused:

Another issue I have that has been there for years, is that I have to untick the dts option in the sound setting of the plex app settings on the tv, else no sound plays if the movie has a dts sound track. If I watch the same movie through the Xbox one on the same tv, dts sound works, so I’m assuming it’s a problem with the app on the tv.

Same! I found another chat about this happening months ago, and the solve was that the next day it was fixed. Not very helpful for right now…

Same issue here. Got three very unhappy children at the minute as they are having to watch Sabrina the teenage witch in a quarter of the screen. Anyway to rollback to the last version until this is fixed?

Yeah me too- only half of the height! Very frustrating. I appreciate all the hard work behind this but… test test test! Hope fix issued soon as I have no need for Plex without LG WebOS client )-:

Same here .

Same issue here. This is unusable now on my LG TV! Urgent fix needed!

Same problem.
how to roll back to the previous version?

Same has just happened!
Player Version#: 3.13.27
WebOS Version#: 1.4.0

Was perfect just before the update

Same problem.

WebOS 2.2.0
Player 3.13.27

Previous vers. was ok.

Same Problem

LGTV: 42LB674V
WebOS: 1.40
PlexApp: 3.13.27

I also seem to be having a problem where I can not watch things that have been recorded off the tuner in my plex server on the LG tv app. My 4 year old is putting up with the 1/4 screen but he has many things that get recorded of normal tv which don’t seem to work now? Anyone else have this issue as well since the update?

I have the same issue as well, any updates from the Plex devs?

OMG, just experienced this. bad update! need to be fixed@@

Same problem.
I just installed the plex update and the small playback screen appears

Hi,

How can something happen?
If you do not test your apps before you release them to LG’s update store, quite honestly this should not be fixed I will repay my money from my PLEX Pass through PayPal! That’s a cheek !!! What works here is simply broken with an update! I do not support such programmers … do your JOB right!

MODELL: 65LB730V-ZE
PlexClient: 2.1.3 - 21/08/2019
WEBOS TV-Version: 1.4.0-2532 (afro-ashley)