Server Version#: 1.43.3.10828
Player Version#: see image below
Lately, the Plex app on my LG tv (model LG OLED65C1PUB) has been getting VERY slow and often telling things like “You have nothing on your home page” which is patently FALSE. When I try to play a show or movie it often just sits there with the spinner until I get bored and switch back to YouTube TV. Later, when I try again, it works fine.
Sometimes, I try with the Android app on my phone while the LG is spinning and it works just fine. As does the Plex app on Windows and through a browser (also on Windows). Yet, even after trying all of those others, the LG app is STILL just spinning. If I go back one and re-select the show, sometimes it will start right up, sometimes just another spinner.
Also, will also randomly tell me that I don’t have enough bandwidth and offer to downgrade the image quality. It SHOULD be connecting directly to my home server over a 1GB Wired Ethernet with no one else using it (and yes, I have verified that with Wireshark and a network monitor port on my switch.) It seems to just arbitrarily through those errors up when it gets confused about something.
Probably trying to figure out why I don’t want any of the new crap that has been added to Plex in recent years, I suppose. I was going to try hooking up a Roku instead until I saw the horror stories about a new, unusable, mostly non-functional “upgrade” to the player UI on Roku. I hope that crap isn’t on its way to LG.
Ahem. Is any of this known to the Plex masters? Is there any way to fix it?
It has been almost three weeks. My LG Plex App still doesn’t work. Mostly all I get is a blank screen with a spinner, but if I want long enough, I am told that my home screen is empty, which is absolutely untrue.
I checked the server status and, despite plugged into the same ethernet switch as the Plex server, my LG Plex app says I’m connected “indirect” – I also added the manual IP address and port to the app’s configuration, too, hoping that would help, but apparently it is ignored.
I have tried uninstalling the Plex app from the TV, running the TV through a power cycle (as in unplugging it from the wall for five minutes then plugging it back in), and reinstalling the Plex app, but that did not change a single thing – except I was forced to go though all of my personalization again. Sigh.
Is there any way to tell the LG Plex app to reset itself? I have friends and family who have the same LG TV (though theirs are all newer models of it) and they aren’t having issues with the Plex app of their TVs. That tells me that my app is hosed up. But since the uninstall/power cycle/reinstall didn’t clear the screwed up-ed-ness of the app, I need something built in to the app that tells it to clean itself up.
Or I need to learn why the server might have suddenly decided that this particular instance of the app (even after the reinstall, remember) is not allowed to (a) connect directly and (b) see the home screen or play any media that it can see!
Please? PLEASE! HELP!
Not that anyone is reading this but…
I managed to get the app to work – but only for a few minutes. I finally tracked down the “Memory Optimizer” tool in the LG menus and ran it. Afterwards, the Plex app loaded my home page and started to play a show – but – it had the aspect ratio messed up.
I ripped my Star Trek: Deep Space Nine DVD set to my Plex years ago. It is only DVD quality, 4:3 shows, but I still enjoy it from time-to-time. For some reason, when I started it after getting the Plex app working again, it looked like the app decided it needed to “black space” on the left/right sides of the video and squeeze the image into the remaining space, making everyone extremely tall and thin. FWIW, the episode plays fine in the Plex app on my Android phone, tablet, FireTV, computer (with the Plex app on Windows as well as in a browser), and by using my Roku Ultra on my LG TV instead of the LG’s Plex app. So, if it is correct for everything (and was correct for the LG last time I watched it) why would the app have decided to squish it?
Perhaps this is another symptom of whatever the heck is going wrong with thing thing.
Also, the very next time I powered up my TV, the app would no longer play anything. It just shows the spinner for a (long) while, followed by a playback error. It does show the home screen (for now, at least) but it won’t show any episode images when I go in to a TV show. And, of course, won’t play ANYTHING.
Too bad I’m a long time customer with a lifetime Plex Pass. I guess that means I need to be ignored because I’m not “new revenue.”
