LG cannot play AVI files

Plex Players Smart TVs
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1

Server Version#: 1.20.5.3600
Player Version#: 5.4.2
NAS: Synology DS216play (DSM v6.3.3-25426 Update 2)
LG Version#: webOS 3.3.0 and webOS 4.2.0 (multiple TVs with issue)

I’m having the same issue as reported on Samsung smart TV’s (Can't play AVIs on Samsung TV Client 5.1.2) where my LG’s are suddenly unable to play avi files. When trying to play an avi file it gives me the following error: -

Playback Error The file associated with this item is not accessible by the server. Please verify that the file exists and that the necessary drive is available.

The same file plays perfectly with the iOS app and in browser. Reading through the Samsung thread linked above it appears to be affecting LG, Samsung and Android Smart TV’s so I’m guessing something in the base-code has changed instead of it being platform specific but obviously that’s just a guess.

Anyone know a solution or are we waiting on someone from Plex to acknowledge the issue and update the clients?

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For what it’s worth I have just updated the server version to the latest release (1.20.5.3600) and rebooted the NAS… same error still.

I then tried leaving early access, reverting back to player version #4.29.9… and avi files work perfectly. So clearly something has been broken in v5.x

Over to to the Plex dev-team for a fix!

3

@markus101 maybe you can look into this for @Kong

Frank

4

I’ve filed an internal issue to look into this issue further.

If you could provide a sample file of a file with issues that would be helpful, so far the AVI files I’ve tested have worked.

5

Just sent you a DM with an example file. Any problems let me know.

Thanks

6

I receive this same error when attempting to play avi files. Running client version 5.4.2, platform version 5.1.1.

(Edit: my client version has updated to 5.5.1 and I continue to receive this error message)

7

Thanks for the sample, there is nothing wrong with the file per se, but the app was forcing a transcode unnecessarily (and displaying the wrong error).

We have issues filed for both issues, but I hope to have the AVI issue fixed in the next release.

4 Likes
8

Brilliant news, thanks.

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Good news for folks with avi files, I’m glad I have moved on to HEVC

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Server Version#: 1.21.0.3616
Player Version#: 5.5.1
NAS: HP microserver N50L WHS 2011
LG Version#: webOS 4.9.0

Hello.

Yesterday, I do an initialization of my Smart TV LG OLED65W9PLA and re-install all the applications.

Plex come with version 5.5.1. So I have the problem with .avi files but too I do not found any more the option “go back to the early version”. Any idea ?

As an other possible issue. I choose “Francais” as language but “setting menu” is always in english by sample.

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Anything new that I’m adding to my collection is HEVC, but like so many others I’ve got a LOT of older content that’s still avi and I simply don’t have the time to or see any immediate benefit in re-encoding them all to HEVC.
It’s much better when helpful clever people like @markus101 and the team fix the bugs :wink:

12

My TV updated to client 5.6.1 and it appears that the .avi issue is resolved.

Thanks Plex Team!

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