LG OLED E6 Direct Plays some HDR content, Transcodes other HDR content(!?)

Plex Players Smart TVs
1

Server Version#: 1.20.3.3483
Player Version#: 4.29.9 - not early access. 5.3.1 - early access.

So, my issue is this. I have an LG OLED55E6V TV with WebOS 3.3 (firmware 05.30.95), running 4K HDR remuxes off my server. The issue is, that for some files, it direct plays correctly, whereas for other content, it insists on transcoding, causing no HDR and washed out colors.

Now, for all content, I make sure to change the audio to either DTS or AC3, as not to force transcoding due to TrueHD Audio. I also select SRT subtitles, to not force image format subtitle transcoding. I have tried with both SRT subs which comes with the movies, as well as those I can download from opensubtitles. I have also set the subtitle transcoding settings on the client to only image formats, making sure no subtitle transcoding should take place.

Further, I have acquired one of those USB LAN dongles to use for my LAN connection, and connected it to the TV’s USB 3.0 port, so I can actually pull up to 1Gbit into the TV. So I experience zero buffering.

However, still, some files plays back perfectly, with HDR, DTS/AC3 audio, and SRT subtitles just humming along. Whereas other files starts to transcode the whole thing on the stable 4.29.9 player version. On the 5.3.1 early access client, I get an unexpected playback error, when attempting to play these files.

Now, disabling the SRT subtitles on the files which insists on transcoding, makes them play just fine with HDR, on both player builds.

Further, I also have an LG CX 48", which I use as a computer monitor. When I launch the Plex client from that TV, everything is perfect. All files plays just fine with HDR, DTS/AC3 audio and SRT subtitles.

So my question is, why oh why, my LG E6 will play some HDR content just fine, using DTS/AC3 audio and SRT subtitles. Whereas other HDR content, using exactly the same settings, if SRT subtitles are enabled, either insists on transcoding, or refuses to play, depending on player version?

Surely, that must be an error in the code somewhere? Cause this makes no sense to me.

I have included my server logs. The latest (newest) entry, is of playing a file on which everything works fine with HDR, DTS/AC3 audio, and SRT subtitles. And the entry just before that, is of a file which begins transcoding, using the same settings. Again, disabling SRT subtitles on this file, will cause HDR to work properly!?

(File removed)

2

According to the logs your client only supports 6 channels (5.1) while your media is 8 channels (7.1). Some TVs / players cannot directly show subtitles – if that happens, Plex will try to burn them into the video stream, therefore re-encoding it (=transcoding).

3

Hi.

Thanks for your reply.

That sounds weird. The AC3 should be 5.1 only. I just attempted the same file again, this time with an AC3 Stereo track. Same result with SRT subtitles.

Edit: Ah, no, the newest entry in the OP server log is indeed of a file using a 7.1 DTS audio track. However, that file direct plays just fine with HDR, DTS 7.1 and SRT subtitles. It’s the entry before that, which uses AC3 5.1 audio, which insists on transcoding, as soon as SRT subtitles are enabled.

As I wrote in my OP, some files direct play just fine with HDR and SRT subtitles. Whereas others doesn’t. So the TV should be able of SRT subtitle direct play.

I’ve included a new server log in this reply. The newest entry is of the file which insists on transcoding SRT subtitles, this time using AC3 Stereo audio.(File removed)

4

Just so there’s no confusion, I’ve here added two separate server log files.

In the first file, the newest/latest entry is when attempting to play a file, which refuses to direct stream when running a file with 4K HDR, AC3 5.1 audio and SRT subtitles. As soon as I turn off SRT subtitles, the file will direct stream. To prevent confusion, the name of the server log file is “Plex Media Server Logs_2020-11-03_15-39-22”. (File removed)

In the second server log, the newest/latest entry is of a file which direct streams perfectly with 4K HDR, AC3 5.1 audio and SRT subtitles. The name of that server log file is “Plex Media Server Logs_2020-11-03_15-45-17”. (File removed)

Now, why the difference? Both run 4K HDR with AC3 5.1 Audio. Yet one file will direct stream with SRT subtitles, and another won’t. Why?

5

I’ve taken a further look at the files using the info button in Plex whilst playing a file. Whether the file is using 6 or 8 channel audio, seems to have no influence on whether the file can Direct Play or not. Indeed, several HDR files direct play fine with 8 channel DTS audio and SRT subtitles enabled.

I’ve also noticed, that the Info page says 8 channels, regardless if I pick TrueHD 7.1, DTS 7.1, or AC3 5.1 sound from the menu in the client. Both on the old and new client. Where it should say 6, when I pick AC3 5.1 audio, correct? It’s only when there is only AC3 5.1 audio available, that the Info page will show 6 channel audio while playing.

Could it be, I wonder, that there are still issues with the client selecting the proper audio track, even if you’ve picked it manually?

So that the reason why some of my files refuse to direct play with SRT subtitles enabled, is that the client plays TrueHD 7.1 audio, regardless of my choice of AC3 5.1, and is therefore forced to transcode, when SRT subtitles are enabled?

7

So, I also tried with the early access app. I disabled hardware transcoding on the server, which allows the app to play the files which previously just gave an error, but still without direct play, and as a result of this, with no HDR and washed out colors. Also, under playback information on the new app, it clearly shows that AC3 5.1 audio is being used. So the server should be able to select the correct audio track. However, as mentioned, I’m still not getting any direct play HDR with SRT subtitles on some files, while it works fine with others. I’ve again included two server logs, to showcase this issue with the early access app.

First, the server log where the newest/latest entry is of a file which can’t direct play 4K HDR with AC3 5.1 and SRT subtitles: (File removed)

Second, a server log of the same file, direct playing without SRT subtitles, just so that you can see, that it now direct plays fine with 4K HDR and AC3 5.1 audio: (File removed)

And thirdly, a server log of a second file, which direct plays just fine with 4K HDR, AC3 5.1 audio, and SRT subtitles enabled: (File removed)

Can you make any sense of this? :confused:

8

I’m not familiar with that particular model. It seems to be “as simple as” your TV struggling with that particular combination of HDR video and SRT subtitles. The logs however don’t show all the bits and bytes.

You could have a look at the media information of both in the Plex Web interface – you can use the Get Info dialog or the View XML from that very dialog. If you post the content of the <Media>...</Media> tags from Wonder Woman and The Winter Soldier I can take a look tomorrow.

9

I see. I hope it might be possible to solve it server- or client-side. Would be a shame to replace the whole TV set, just to be able to play HDR files properly :slight_smile:

I got the Media content for you here. And thanks a million for taking the time to look into this! :slight_smile:

Winter Soldier (Doesn’t work with HDR and SRT):

<Media id="14624" duration="8154144" bitrate="60099" width="3840" height="2160" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="24p" videoProfile="main 10">
<Part accessible="1" exists="1" id="17768" key="/library/parts/17768/1603844943/file.mkv" duration="8154144" file="H:\Videos II\Captain America - The Winter Soldier\Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT.mkv" size="61161937616" container="mkv" deepAnalysisVersion="4" hasThumbnail="1" requiredBandwidths="2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647" videoProfile="main 10">
<Stream id="62648" streamType="1" codec="hevc" index="0" bitrate="44903" language="English" languageCode="eng" bitDepth="10" chromaSubsampling="4:2:0" codedHeight="2160" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" requiredBandwidths="86796,77020,71120,65656,60673,59240,52255,51119" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" width="3840" displayTitle="4K (HEVC Main 10 HDR)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (4K HEVC Main 10 HDR)"/>
<Stream id="62649" streamType="2" default="1" codec="truehd" index="1" channels="8" bitrate="4137" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" requiredBandwidths="5452,5015,4739,4427,4277,4157,4157,4157" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (TRUEHD 7.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English TRUEHD 7.1)"/>
<Stream id="62650" streamType="2" codec="dca" index="2" channels="8" bitrate="4086" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" requiredBandwidths="4606,4355,4175,4175,4175,4175,4175,4175" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (DTS-HD MA 7.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English DTS-HD MA 7.1)"/>
<Stream id="62651" streamType="2" selected="1" codec="ac3" index="3" channels="6" bitrate="640" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (AC3 5.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English AC3 5.1)"/>
<Stream id="62652" streamType="2" codec="ac3" index="4" channels="2" bitrate="320" language="English" languageCode="eng" audioChannelLayout="stereo" requiredBandwidths="320,320,320,320,320,320,320,320" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (AC3 Stereo)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English AC3 Stereo)"/>
<Stream id="62653" streamType="2" codec="ac3" index="5" channels="6" bitrate="640" language="Français" languageCode="fre" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="Français (AC3 5.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (Français AC3 5.1)"/>
<Stream id="62654" streamType="2" codec="eac3" index="6" channels="6" bitrate="1024" language="Français" languageCode="fre" audioChannelLayout="5.1(side)" requiredBandwidths="1024,1024,1024,1024,1024,1024,1024,1024" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="Français (EAC3 5.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (Français EAC3 5.1)"/>
<Stream id="62655" streamType="2" codec="eac3" index="7" channels="6" bitrate="1024" language="Español" languageCode="spa" audioChannelLayout="5.1(side)" requiredBandwidths="1024,1024,1024,1024,1024,1024,1024,1024" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="Español (EAC3 5.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (Español EAC3 5.1)"/>
<Stream id="62656" streamType="2" codec="eac3" index="8" channels="6" bitrate="1024" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" requiredBandwidths="1024,1024,1024,1024,1024,1024,1024,1024" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="Deutsch (EAC3 5.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (Deutsch EAC3 5.1)"/>
<Stream id="62657" streamType="2" codec="eac3" index="9" channels="6" bitrate="1024" language="Italiano" languageCode="ita" audioChannelLayout="5.1(side)" requiredBandwidths="1024,1024,1024,1024,1024,1024,1024,1024" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="Italiano (EAC3 5.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (Italiano EAC3 5.1)"/>
<Stream id="62658" streamType="2" codec="eac3" index="10" channels="6" bitrate="1024" language="日本語" languageCode="jpn" audioChannelLayout="5.1(side)" requiredBandwidths="1024,1024,1024,1024,1024,1024,1024,1024" samplingRate="48000" title="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="日本語 (EAC3 5.1)" extendedDisplayTitle="Captain.America.The.Winter.Soldier.2014.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (日本語 EAC3 5.1)"/>
<Stream id="62659" streamType="3" default="1" codec="srt" index="11" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="English-SRT" displayTitle="English (SRT)" extendedDisplayTitle="English-SRT"/>
<Stream id="62660" streamType="3" codec="srt" index="12" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="English-SDH-SRT" displayTitle="English (SRT)" extendedDisplayTitle="English-SDH-SRT"/>
<Stream id="62661" streamType="3" codec="srt" index="13" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="English-FORCED-SRT" displayTitle="English (SRT)" extendedDisplayTitle="English-FORCED-SRT"/>
<Stream id="62662" streamType="3" codec="pgs" index="14" bitrate="33" language="English" languageCode="eng" headerCompression="1" requiredBandwidths="65,65,65,65,65,65,65,65" title="English-PGS" displayTitle="English (PGS)" extendedDisplayTitle="English-PGS"/>
<Stream id="62663" streamType="3" codec="pgs" index="15" bitrate="30" language="Français" languageCode="fre" headerCompression="1" requiredBandwidths="64,64,64,64,64,64,64,64" title="French-PGS" displayTitle="Français (PGS)" extendedDisplayTitle="French-PGS (Français)"/>
<Stream id="62664" streamType="3" codec="pgs" index="16" bitrate="24" language="Français" languageCode="fre" headerCompression="1" requiredBandwidths="48,48,48,48,48,48,48,48" title="French-PGS" displayTitle="Français (PGS)" extendedDisplayTitle="French-PGS (Français)"/>
<Stream id="62665" streamType="3" codec="pgs" index="17" bitrate="31" language="Español" languageCode="spa" headerCompression="1" requiredBandwidths="66,66,66,66,66,66,66,66" title="Spanish-PGS" displayTitle="Español (PGS)" extendedDisplayTitle="Spanish-PGS (Español)"/>
<Stream id="62666" streamType="3" codec="pgs" index="18" bitrate="26" language="Deutsch" languageCode="ger" headerCompression="1" requiredBandwidths="50,50,50,50,50,50,50,50" title="German-PGS" displayTitle="Deutsch (PGS)" extendedDisplayTitle="German-PGS (Deutsch)"/>
<Stream id="62667" streamType="3" codec="pgs" index="19" bitrate="36" language="Italiano" languageCode="ita" headerCompression="1" requiredBandwidths="72,72,72,72,72,72,72,72" title="Italian-PGS" displayTitle="Italiano (PGS)" extendedDisplayTitle="Italian-PGS (Italiano)"/>
<Stream id="62668" streamType="3" codec="pgs" index="20" bitrate="19" language="日本語" languageCode="jpn" headerCompression="1" requiredBandwidths="36,36,36,36,36,36,36,36" title="Japanese-PGS" displayTitle="日本語 (PGS)" extendedDisplayTitle="Japanese-PGS (日本語)"/>
<Stream id="62669" streamType="3" codec="pgs" index="21" bitrate="28" language="Norsk" languageCode="nor" headerCompression="1" requiredBandwidths="59,59,59,59,59,59,59,59" title="Norwegian-PGS" displayTitle="Norsk (PGS)" extendedDisplayTitle="Norwegian-PGS (Norsk)"/>
<Stream id="62670" streamType="3" codec="pgs" index="22" bitrate="24" language="Svenska" languageCode="swe" headerCompression="1" requiredBandwidths="46,46,46,46,46,46,46,46" title="Swedish-PGS" displayTitle="Svenska (PGS)" extendedDisplayTitle="Swedish-PGS (Svenska)"/>
<Stream id="62671" streamType="3" codec="pgs" index="23" bitrate="0" language="English" languageCode="eng" headerCompression="1" requiredBandwidths="20,20,20,20,20,20,20,20" title="English-FORCED-PGS" displayTitle="English (PGS)" extendedDisplayTitle="English-FORCED-PGS"/>
<Stream id="62672" streamType="3" codec="pgs" index="24" bitrate="0" language="Français" languageCode="fre" headerCompression="1" requiredBandwidths="45,45,45,45,45,45,45,45" title="French-FORCED-PGS" displayTitle="Français (PGS)" extendedDisplayTitle="French-FORCED-PGS (Français)"/>
<Stream id="62673" streamType="3" codec="pgs" index="25" bitrate="0" language="Français" languageCode="fre" headerCompression="1" requiredBandwidths="18,18,18,18,18,18,18,18" title="French-FORCED-PGS" displayTitle="Français (PGS)" extendedDisplayTitle="French-FORCED-PGS (Français)"/>
<Stream id="62674" streamType="3" codec="pgs" index="26" bitrate="1" language="Español" languageCode="spa" headerCompression="1" requiredBandwidths="59,59,59,59,59,59,59,59" title="Spanish-FORCED-PGS" displayTitle="Español (PGS)" extendedDisplayTitle="Spanish-FORCED-PGS (Español)"/>
<Stream id="62675" streamType="3" codec="pgs" index="27" bitrate="0" language="Deutsch" languageCode="ger" headerCompression="1" requiredBandwidths="18,18,18,18,18,18,18,18" title="German-FORCED-PGS" displayTitle="Deutsch (PGS)" extendedDisplayTitle="German-FORCED-PGS (Deutsch)"/>
<Stream id="62676" streamType="3" codec="pgs" index="28" bitrate="1" language="Italiano" languageCode="ita" headerCompression="1" requiredBandwidths="26,26,26,26,26,26,26,26" title="Italian-FORCED-PGS" displayTitle="Italiano (PGS)" extendedDisplayTitle="Italian-FORCED-PGS (Italiano)"/>
<Stream id="62677" streamType="3" codec="pgs" index="29" bitrate="0" language="日本語" languageCode="jpn" headerCompression="1" requiredBandwidths="14,14,14,14,14,14,14,14" title="Japanese-FORCED-PGS" displayTitle="日本語 (PGS)" extendedDisplayTitle="Japanese-FORCED-PGS (日本語)"/>
</Part>
</Media>

Wonder Woman (Works with HDR and SRT):

<Media id="14651" duration="8476244" bitrate="73700" width="3840" height="2160" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="24p" videoProfile="main 10">
<Part accessible="1" exists="1" id="17795" key="/library/parts/17795/1604786145/file.mkv" duration="8476244" file="G:\Videos I\Wonder Woman\Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT.mkv" size="77946812871" container="mkv" deepAnalysisVersion="4" hasThumbnail="1" requiredBandwidths="2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647" videoProfile="main 10">
<Stream id="62958" streamType="1" default="1" codec="hevc" index="0" bitrate="49978" language="English" languageCode="eng" bitDepth="10" chromaSubsampling="4:2:0" codedHeight="2160" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" requiredBandwidths="92103,87162,82181,79507,77637,76292,72327,70336" width="3840" displayTitle="4K (HEVC Main 10 HDR)" extendedDisplayTitle="4K (HEVC Main 10 HDR)"/>
<Stream id="62959" streamType="2" default="1" codec="truehd" index="1" channels="8" bitrate="4279" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" requiredBandwidths="5843,5700,5303,4871,4627,4442,4281,4281" samplingRate="48000" title="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (TRUEHD 7.1)" extendedDisplayTitle="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English TRUEHD 7.1)"/>
<Stream id="62960" streamType="2" codec="dca" index="2" channels="8" bitrate="3696" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" requiredBandwidths="4558,4404,4164,3928,3817,3708,3694,3694" samplingRate="48000" title="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (DTS-HD MA 7.1)" extendedDisplayTitle="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English DTS-HD MA 7.1)"/>
<Stream id="62961" streamType="2" selected="1" codec="ac3" index="3" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (AC3 5.1)" extendedDisplayTitle="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English AC3 5.1)"/>
<Stream id="62962" streamType="2" codec="ac3" index="4" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="English (AC3 5.1)" extendedDisplayTitle="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (English AC3 5.1)"/>
<Stream id="62963" streamType="2" codec="truehd" index="5" channels="8" bitrate="4231" language="Français" languageCode="fre" audioChannelLayout="7.1" bitDepth="24" requiredBandwidths="5856,5716,5316,4791,4543,4336,4263,4263" samplingRate="48000" title="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT" displayTitle="Français (TRUEHD 7.1)" extendedDisplayTitle="Wonder.Woman.2017.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT (Français TRUEHD 7.1)"/>
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<Stream id="62975" streamType="3" codec="pgs" index="17" bitrate="17" language="日本語" languageCode="jpn" headerCompression="1" requiredBandwidths="37,37,37,37,37,37,37,37" title="Japanese-PGS" displayTitle="日本語 (PGS)" extendedDisplayTitle="Japanese-PGS (日本語)"/>
<Stream id="62976" streamType="3" codec="pgs" index="18" bitrate="0" language="日本語" languageCode="jpn" headerCompression="1" requiredBandwidths="22,22,22,22,22,22,22,22" title="Japanese-PGS" displayTitle="日本語 (PGS)" extendedDisplayTitle="Japanese-PGS (日本語)"/>
<Stream id="62977" streamType="3" codec="pgs" index="19" bitrate="21" language="Français" languageCode="fre" headerCompression="1" requiredBandwidths="37,37,37,37,37,37,37,37" title="French-PGS" displayTitle="Français (PGS)" extendedDisplayTitle="French-PGS (Français)"/>
<Stream id="62978" streamType="3" codec="pgs" index="20" bitrate="34" language="Deutsch" languageCode="ger" headerCompression="1" requiredBandwidths="50,50,50,50,50,50,50,50" title="German-PGS" displayTitle="Deutsch (PGS)" extendedDisplayTitle="German-PGS (Deutsch)"/>
<Stream id="62979" streamType="3" codec="pgs" index="21" bitrate="27" language="Italiano" languageCode="ita" headerCompression="1" requiredBandwidths="42,42,42,42,42,42,42,42" title="Italian-PGS" displayTitle="Italiano (PGS)" extendedDisplayTitle="Italian-PGS (Italiano)"/>
<Stream id="62980" streamType="3" codec="pgs" index="22" bitrate="25" language="Español" languageCode="spa" headerCompression="1" requiredBandwidths="38,38,38,38,38,38,38,38" title="Spanish-PGS" displayTitle="Español (PGS)" extendedDisplayTitle="Spanish-PGS (Español)"/>
<Stream id="62981" streamType="3" codec="pgs" index="23" bitrate="21" language="Nederlands" languageCode="dut" headerCompression="1" requiredBandwidths="36,36,36,36,36,36,36,36" title="Dutch-PGS" displayTitle="Nederlands (PGS)" extendedDisplayTitle="Dutch-PGS (Nederlands)"/>
<Stream id="62982" streamType="3" codec="pgs" index="24" bitrate="25" language="中文" languageCode="chi" headerCompression="1" requiredBandwidths="34,34,34,34,34,34,34,34" title="Chinese-PGS" displayTitle="中文 (PGS)" extendedDisplayTitle="Chinese-PGS (中文)"/>
<Stream id="62983" streamType="3" codec="pgs" index="25" bitrate="22" language="中文" languageCode="chi" headerCompression="1" requiredBandwidths="33,33,33,33,33,33,33,33" title="Chinese-PGS" displayTitle="中文 (PGS)" extendedDisplayTitle="Chinese-PGS (中文)"/>
<Stream id="62984" streamType="3" codec="pgs" index="26" bitrate="16" language="한국어" languageCode="kor" headerCompression="1" requiredBandwidths="30,30,30,30,30,30,30,30" title="Korean-PGS" displayTitle="한국어 (PGS)" extendedDisplayTitle="Korean-PGS (한국어)"/>
<Stream id="62985" streamType="3" codec="pgs" index="27" bitrate="13" language="العربية" languageCode="ara" headerCompression="1" requiredBandwidths="19,19,19,19,19,19,19,19" title="Arabic-PGS" displayTitle="العربية (PGS)" extendedDisplayTitle="Arabic-PGS (العربية)"/>
<Stream id="62986" streamType="3" codec="pgs" index="28" bitrate="24" language="hrvatski" languageCode="hrv" headerCompression="1" requiredBandwidths="41,41,41,41,41,41,41,41" title="Croatian-PGS" displayTitle="hrvatski (PGS)" extendedDisplayTitle="Croatian-PGS (hrvatski)"/>
<Stream id="62987" streamType="3" codec="pgs" index="29" bitrate="23" language="Česky" languageCode="cze" headerCompression="1" requiredBandwidths="40,40,40,40,40,40,40,40" title="Czech-PGS" displayTitle="Česky (PGS)" extendedDisplayTitle="Czech-PGS (Česky)"/>
<Stream id="62988" streamType="3" codec="pgs" index="30" bitrate="23" language="Dansk" languageCode="dan" headerCompression="1" requiredBandwidths="45,45,45,45,45,45,45,45" title="Danish-PGS" displayTitle="Dansk (PGS)" extendedDisplayTitle="Danish-PGS (Dansk)"/>
<Stream id="62989" streamType="3" codec="pgs" index="31" bitrate="23" language="Suomi" languageCode="fin" headerCompression="1" requiredBandwidths="43,43,43,43,43,43,43,43" title="Finnish-PGS" displayTitle="Suomi (PGS)" extendedDisplayTitle="Finnish-PGS (Suomi)"/>
<Stream id="62990" streamType="3" codec="pgs" index="32" bitrate="28" language="Ελληνικά" languageCode="gre" headerCompression="1" requiredBandwidths="43,43,43,43,43,43,43,43" title="Greek-PGS" displayTitle="Ελληνικά (PGS)" extendedDisplayTitle="Greek-PGS (Ελληνικά)"/>
<Stream id="62991" streamType="3" codec="pgs" index="33" bitrate="24" language="Magyar" languageCode="hun" headerCompression="1" requiredBandwidths="44,44,44,44,44,44,44,44" title="Hungarina-PGS" displayTitle="Magyar (PGS)" extendedDisplayTitle="Hungarina-PGS (Magyar)"/>
<Stream id="62992" streamType="3" codec="pgs" index="34" bitrate="22" language="Norsk" languageCode="nor" headerCompression="1" requiredBandwidths="37,37,37,37,37,37,37,37" title="Norwegian-PGS" displayTitle="Norsk (PGS)" extendedDisplayTitle="Norwegian-PGS (Norsk)"/>
<Stream id="62993" streamType="3" codec="pgs" index="35" bitrate="21" language="polski" languageCode="pol" headerCompression="1" requiredBandwidths="40,40,40,40,40,40,40,40" title="Polish-PGS" displayTitle="polski (PGS)" extendedDisplayTitle="Polish-PGS (polski)"/>
<Stream id="62994" streamType="3" codec="pgs" index="36" bitrate="25" language="Português" languageCode="por" headerCompression="1" requiredBandwidths="45,45,45,45,45,45,45,45" title="Portuguese-PGS" displayTitle="Português (PGS)" extendedDisplayTitle="Portuguese-PGS (Português)"/>
<Stream id="62995" streamType="3" codec="pgs" index="37" bitrate="23" language="Română" languageCode="rum" headerCompression="1" requiredBandwidths="41,41,41,41,41,41,41,41" title="Romanian-PGS" displayTitle="Română (PGS)" extendedDisplayTitle="Romanian-PGS (Română)"/>
<Stream id="62996" streamType="3" codec="pgs" index="38" bitrate="23" language="Svenska" languageCode="swe" headerCompression="1" requiredBandwidths="41,41,41,41,41,41,41,41" title="Swedish-PGS" displayTitle="Svenska (PGS)" extendedDisplayTitle="Swedish-PGS (Svenska)"/>
<Stream id="62997" streamType="3" codec="pgs" index="39" bitrate="24" language="ไทย" languageCode="tha" headerCompression="1" requiredBandwidths="42,42,42,42,42,42,42,42" title="Thai-PGS" displayTitle="ไทย (PGS)" extendedDisplayTitle="Thai-PGS (ไทย)"/>
<Stream id="62998" streamType="3" codec="pgs" index="40" bitrate="0" language="Français" languageCode="fre" headerCompression="1" requiredBandwidths="55,55,55,55,55,55,55,55" title="French-FORCED-PGS" displayTitle="Français (PGS)" extendedDisplayTitle="French-FORCED-PGS (Français)"/>
<Stream id="62999" streamType="3" codec="pgs" index="41" bitrate="0" language="Deutsch" languageCode="ger" headerCompression="1" requiredBandwidths="67,67,67,67,67,67,67,67" title="German-FORCED-PGS" displayTitle="Deutsch (PGS)" extendedDisplayTitle="German-FORCED-PGS (Deutsch)"/>
<Stream id="63000" streamType="3" codec="pgs" index="42" bitrate="0" language="Italiano" languageCode="ita" headerCompression="1" requiredBandwidths="56,56,56,56,56,56,56,56" title="Italian-FORCED-PGS" displayTitle="Italiano (PGS)" extendedDisplayTitle="Italian-FORCED-PGS (Italiano)"/>
<Stream id="63001" streamType="3" codec="pgs" index="43" bitrate="0" language="Español" languageCode="spa" headerCompression="1" requiredBandwidths="46,46,46,46,46,46,46,46" title="Spanish-FORCED-PGS" displayTitle="Español (PGS)" extendedDisplayTitle="Spanish-FORCED-PGS (Español)"/>
<Stream id="63002" streamType="3" codec="pgs" index="44" bitrate="0" language="Česky" languageCode="cze" headerCompression="1" requiredBandwidths="23,23,23,23,23,23,23,23" title="Czech-FORCED-PGS" displayTitle="Česky (PGS)" extendedDisplayTitle="Czech-FORCED-PGS (Česky)"/>
<Stream id="63003" streamType="3" codec="pgs" index="45" bitrate="0" language="Magyar" languageCode="hun" headerCompression="1" requiredBandwidths="29,29,29,29,29,29,29,29" title="Hungarian-FORCED-PGS" displayTitle="Magyar (PGS)" extendedDisplayTitle="Hungarian-FORCED-PGS (Magyar)"/>
<Stream id="63004" streamType="3" codec="pgs" index="46" bitrate="0" language="polski" languageCode="pol" headerCompression="1" requiredBandwidths="48,48,48,48,48,48,48,48" title="Polish-FORCED-PGS" displayTitle="polski (PGS)" extendedDisplayTitle="Polish-FORCED-PGS (polski)"/>
<Stream id="63005" streamType="3" codec="pgs" index="47" bitrate="0" language="ไทย" languageCode="tha" headerCompression="1" requiredBandwidths="23,23,23,23,23,23,23,23" title="Thai-FORCED-PGS" displayTitle="ไทย (PGS)" extendedDisplayTitle="Thai-FORCED-PGS (ไทย)"/>
<Stream id="63006" key="/library/streams/63006" streamType="3" selected="1" codec="srt" language="English" languageCode="eng" format="srt" providerTitle="OpenSubtitles" score="72" sourceKey="/library/streams/1955668342?provider=OpenSubtitles&url=https%3A%2F%2Fdl.opensubtitles.org%2Fen%2Fdownload%2Fsrc-api%2Fvrf-19de0c5a%2Ffilead%2F1955668342.gz&enc=UTF-8" title="Wonder.Woman.2017.720p.BluRay.x264-SPARKS" transient="1" userID="1" displayTitle="English (SRT OpenSubtitles)" extendedDisplayTitle="Wonder.Woman.2017.720p.BluRay.x264-SPARKS (English SRT OpenSubtitles)"/>
</Part>
</Media>

Edit:
Here’s the two full XML files if you need them :slight_smile:
(File removed)
(File removed)

10

puh… looks like you made a hobby of collecting tons of audio and subtitle streams :wink:
There’s no obvious cause jumping to my eye that tells me why Plex rejects to direct play the Winter Soldier vs. direct playing Wonder Woman. That being said 4K can always be tricky.

11

I do my best ^^

Ok. Damn. Could the case maybe be forwarded to the devs, for them to have a look? I have searched for similar cases on the forums and reddit, and from what I can understand there, it might have something to do with how Plex handles all WebOS devices under one profile, so to speak. Where devices with WebOS versions older than 3.5 (my TV uses 3.3 etc.) apparently handles some things differently, and could use their own profile.

Which, given that you can’t see any reasons why one file should direct play and another won’t, might make sense? I’m just thinking that from the sound of it, it seems like it’s simply a case of the client or server not delivering the package to the TV in such a manner that it can read the contents directly, and thus do direct play?

12

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