Server Version#: 4.141.0 for Synology NAS
Player Version#: Client 5.90.1 for LG TV, Platform Version 9.2.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
For example I have the “I Know What You Did Last Summer” Trilogy, which I have previously watched on my LG TV. They all played fine. However whatever has updated recently only allows the first film to play and films 2 & 3 just sit there with an orange swirling circle and never start.
Other examples that used to play are any of there Star Trek movies. I’ve tried playing them recently, so they should be in the logs.
The 1st film settings show as (plays fine):
Media
- Duration 1:40:58
- Bitrate 2279 kbps
- Width 720
- Height 356
- Aspect Ratio 2.35
- Video Resolution SD
- Container MP4
- Video Frame Rate 24p
- Web Optimized No
- Video Profile main
Part
-
Duration 1:40:58
-
File I Know What You Did Last Summer 1.m4v
-
Size 1.61 GB
-
Container MP4
-
Has Thumbnail 1
-
Web Optimized No
-
Video Profile main
-
Codec H264
-
Bitrate 1513 kbps
-
Language English
-
Language Tag en
-
Anamorphic true
-
Bit Depth 8
-
Chroma Location topleft
-
Chroma Subsampling 4:2:0
-
Coded Height 368
-
Coded Width 720
-
Color Primaries bt709
-
Color Range tv
The 2nd film settings show as (doesn’t play):
Media
- Duration 1:40:46
- Bitrate 2279 kbps
- Width 720
- Height 356
- Aspect Ratio 2.35
- Video Resolution SD
- Container MP4
- Video Frame Rate 24p
- Web Optimized No
- Video Profile main
Part
-
Duration 1:40:46
-
File I Know What You Did Last Summer 2.m4v
-
Size 1.60 GB
-
Container MP4
-
Has Thumbnail 1
-
Web Optimized No
-
Video Profile main
-
Codec H264
-
Bitrate 1509 kbps
-
Language English
-
Language Tag en
-
Anamorphic true
-
Bit Depth 8
-
Chroma Location topleft
-
Chroma Subsampling 4:2:0
-
Coded Height 368
-
Coded Width 720
-
Color Primaries bt709
-
Color Range tv
Logs attached, if anyone can shed any light on why it’s stopped playing them all of a sudden?! As an FYI I also have an AppleTV on an upstairs non-smart TV, and the videos that don’t play on the LG TV, play fine on the Apple TV.
