Server Version#: 1.42.2.10156
Player Version#: 5.93.2
Cannot play anything on LG WebOs (platform version: 10.2.1). I see the same error on every failed request, although slightly different depending on what is being played.
Dec 05, 2025 14:32:21.856 [137385855691576] DEBUG - Request: [172.20.21.11:56296 (WAN)] GET /video/:/transcode/universal/decision?directPlay=1&directStream=1&directStreamAudio=1&protocol=hls&fastSeek=1&path=%2Flibrary%2Fmetadata%2F14620&session=naraqslxlh196va3itcuggt1&mediaIndex=0&partIndex=0&mediaBufferSize=50000&hasMDE=1&subtitleSize=100&videoQuality=100&videoResolution=3840x2160&audioBoost=100&subtitles=sidecar&location=wan&X-Plex-Client-Profile-Extra=add-transcode-target(type%3DvideoProfile%26context%3Dall%26protocol%3Dhls%26container%3Dmpegts%26videoCodec%3Dh264%2Chevc%2Cmpeg2video%2Cmpeg4%26audioCodec%3Daac%2Cac3%2Ceac3%2Cmp2%2Cmp3)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Dmp2%26type%3DupperBound%26name%3Daudio.bitrate%26value%3D350)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Dmp3%26type%3DupperBound%26name%3Daudio.bitrate%26value%3D350)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D51)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dh264%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D8)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dh264%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dh264%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D10)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DnotMatch%26name%3Dvideo.DOVIProfile%26value%3D5)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg2video%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D8)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg2video%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D1920)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg2video%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D1080)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg4%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D8)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg4%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D1920)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg4%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D1080)%2Badd-transcode-target(type%3DsubtitleProfile%26protocol%3Dhttp%26context%3Dall%26subtitleCodec%3Dsrt%26container%3Dsrt)%2Badd-transcode-target-settings(type%3DvideoProfile%26context%3Dall%26protocol%3Dhls%26ForceZeroByteEmptySegment%3Dtrue)&X-Plex-Client-Profile-Name=Generic&X-Plex-Advertising-Identifier=0d12944b-04a2-cb53-46ab-1ea75516e148&X-Plex-Product=Plex+for+LG&X-Plex-Platform=webOS&X-Plex-Platform-Version=10.2.1&X-Plex-Model=55UA73003LA.CEUDKH&X-Plex-Device=webOS+10.2.1&X-Plex-Device-Name=LG+55UA73003LA.CEUDKH&X-Plex-Device-Vendor=LG&X-Plex-Device-Screen-Resolution=1920x1080&X-Plex-Drm=widevine:video&X-Plex-Version=5.93.2&X-Plex-Client-Identifier=c5gzxpvk2k92944lr7645j8z&X-Plex-Language=hu&X-Plex-Features=external-media,indirect-media&X-Plex-Session-Id=f4cde825-1aa3-4656-abff-1d4a8bd96e8f&X-Plex-Playback-Session-Id=e1320812-8eaf-496d-ad88-5106d4119295&X-Plex-Playback-Id=316b565e-a099-45c7-bbaf-8d73d5578aeb&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6 live) #3f3 Signed-in
Dec 05, 2025 14:32:21.856 [137385855691576] ERROR - Error parsing HTTP request: endor=LG&X-Plex-Device-Screen-Resolution=1920x1080&X-Plex-Drm=widevine:video&X-Plex-Version=5.93.2&X-Plex-Client-Identifier=c5gzxpvk2k92944lr7645j8z&X-Plex-Language=hu&X-Plex-Features=external-media,indirect-media&X-Plex-Session-Id=f4cde825-1aa3-4656-abff-1d4a8bd96e8f&X-Plex-Playback-Session-Id=e1320812-8eaf-496d-ad88-5106d4119295&X-Plex-Playback-Id=316b565e-a099-45c7-bbaf-8d73d5578aeb&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
X-Original-Method: GET
X-Original-URL: https://plex.xxxxxxxx.dedyn.io/video/:/transcode/universal/decision?directPlay=1&directStream=1&directStreamAudio=1&protocol=hls&fastSeek=1&path=%2Flibrary%2Fmetadata%2F14620&session=naraqslxlh196va3itcuggt1&mediaIndex=0&partIndex=0&mediaBufferSize=50000&hasMDE=1&subtitleSize=100&videoQuality=100&videoResolution=3840x2160&audioBoost=100&subtitles=sidecar&location=wan&X-Plex-Client-Profile-Extra=add-transcode-target(type%3DvideoProfile%26context%3Dall%26protocol%3Dhls%26container%3Dmpegts%26videoCodec%3Dh264%2Chevc%2Cmpeg2video%2Cmpeg4%26audioCodec%3Daac%2Cac3%2Ceac3%2Cmp2%2Cmp3)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Dmp2%26type%3DupperBound%26name%3Daudio.bitrate%26value%3D350)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Dmp3%26type%3DupperBound%26name%3Daudio.bitrate%26value%3D350)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D51)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dh264%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D8)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dh264%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dh264%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D10)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DnotMatch%26name%3Dvideo.DOVIProfile%26value%3D5)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg2video%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D8)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg2video%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D1920)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg2video%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D1080)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg4%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.bitDepth%26value%3D8)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg4%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.width%26value%3D1920)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dmpeg4%26scopeType%3DvideoCodec%26context%3Dall%26protocol%3Dhls%26type%3DupperBound%26name%3Dvideo.height%26value%3D1080)%2Badd-transcode-target(type%3DsubtitleProfile%26protocol%3Dhttp%26context%3Dall%26subtitleCodec%3Dsrt%26container%3Dsrt)%2Badd-transcode-target-settings(type%3DvideoProfile%26context%3Dall%26protocol%3Dhls%26ForceZeroByteEmptySegment%3Dtrue)&X-Plex-Client-Profile-Name=Generic&X-Plex-Advertising-Identifier=0d12944b-04a2-cb53-46ab-1ea75516e148&X-Plex-Product=Plex+for+LG&X-Plex-Platform=webOS&X-Plex-Platform-Version=10.2.1&X-Plex-Model=55UA73003LA.CEUDKH&X-Plex-Device=webOS+10.2.1&X-Plex-Device-Name=LG+55UA73003LA.CEUDKH&X-Plex-Device-Vendor=LG&X-Plex-Device-Screen-Resolution=1920x1080&X-Plex-Drm=widevine:video&X-Plex-Version=5.93.2&X-Plex-Client-Identifier=c5gzxpvk2k92944lr7645j8z&X-Plex-Language=hu&X-Plex-Features=external-media,indirect-media&X-Plex-Session-Id=f4cde825-1aa3-4656-abff-1d4a8bd96e8f&X-Plex-Playback-Session-Id=e1320812-8eaf-496d-ad88-5106d4119295&X-Plex-Playback-Id=316b565e-a099-45c7-bbaf-8d73d5578aeb&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
X-Real-IP: 46.139.205.169
accept: application/json
accept-language: hu
user-agent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.270 Safari/537.36 WebAppManager
origin: https://app.plex.tv
sec-fetch-site: cross-site
sec-fetch-mode: cors
sec-fetch-dest: empty
referer: https://app.plex.tv/
accept-encoding: gzip, deflate, br
Plex server is behind a reverse proxy (SWAG) by the way, don’t know if that matters in this case. On all my other platforms (Samsung TV, iOS, Android, Windows) the issue is not present at all, playback works fine.
