LG TV (webOS) not playing pre-rolls

Plex Players Smart TVs
1

Server Version#: Windows 10
Player Version#:

I have an LG Smart TV (webOS) will not play videos from my pre-roll folder. It plays just fine on other devices, Apple TV, FireStick, Roku. It seems that this only happens to LG Smart TVs. I’ve attempted to turn on the “Cinema Trailers” to 1 in the Plex settings of the LG TV, and it only plays trailers, not my pre-roll.

Has anyone else faced this issue?

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