Plex Player Version#: 5.29.1 Plex Platform Version#: 3.9.0 LG WebOS Version#: 06.00.25 I have 2 remote servers I access through the Plex app on my LG TV. Both servers are unavailable when I try to connect which is a new issue. I read about the certificate issue affecting LG TVs running web OS ver…

I’ve gotten the same feedback from users using WebOS who are on WebOS version 5 and up. My server is set to require secure connections and I don’t intend to change that.

Same issue here. LG WebOS 5.60.15. I can login however it can’t connect to my server. The server is on the same local network. It’s been working fine for years and has only stopped working this week. I’ve restarted everything. I’ve re-installed the app. Nothing has worked. All other streaming serv…

What model TV are your LG TVs on? My C9 (WebOS 5.10.25) has this issue, but I know someone with a CX (WebOS 5.3.0-19) that can connect to my server no problem. So there may be an element to the age of the TV not just the WebOS version.

@TheMeanCanEHdian can you check what it says for Platform Version in Settings> About in the app on those two TVs

Sure thing. C9 - 4.9.0 CX - 5.3.0

Thanks for this thread! Had a friend with this exact problem and followed the advice. I know this is a short term fix to tell LG tvs of some age to allow insecure connections. Had him delete and re-add the app to make sure he had the latest version, but it was the change in the LG settings that m…

2 of my users with LG TV’s are having the same issue and it started last week. Is an engineer working on a fix for this? Im not interested in allow unsecured connections as a bypass.

We are looking into it but I can’t promise an ETA. Part of the issue is the webOS version and the update variations of firmware that LG sometimes provides between regions. LG, I found out recently, is really confusing as well in that the platform version is the real Web OS version.

No problem. Thanks for the response. Was just looking to ensure that its being looked into :slight_smile:

We are also having the same problem with our LG tv model 75K6500PTB We are on OS 05.40.09 Just did a trouble shoot with LG and they basically gave up and told me to contact Plex. Fingers crossed for a fix soon (please and thank you)

LG WebOS 6 Server Unavailable

Plex Players

BigWheel January 14, 2022, 8:59am 19

It means you are affected by this.

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LG WebOS 6 Server Unavailable

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