Libraries not available on one device only

Server Version#: 1.20.1.3252
Player Version#: Apple iPad, latest

Hello all,

On one device, which is connected to WiFi in a separate location from my server, I cannot see any libraries. The device can see the sever, but it does not have any libraries to view.

Remote access is enabled, and working properly.

On every other device and network, I can see all my libraries without a problem. On this device, no matter what network, I cannot see any libraries from my server. I’ve tried restarting the device, updating it, and re-installing the app, to no avail. What else can I do?

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