Library isn't updating anymore

Plex Media Server Metadata & Adding Files
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Server Version#: 1.32.0.6918
Player Version#: 4.100.1

Hello everyone, this is my first post on this forum.

My server is an Intel Nuc - I5 8260U / 16 GB 2400 Mhz Ram / 512 GB NVME (plex installation) / 512 GB HDD / 512 GB SD Card - All files are stored on a Synology NAS with 5x16 TB HDD.

Network is working fine, link between Server and Synology is stable at 1 GB/s, house network is the same for UP/DOWN.

Since the last update, everytime i update the library, right click on the icon of plex in the toolbar or directly on the webpage, i can see for 2 sec the update symbol turning and then stop. Nothing happen, new movies aren’t show.

I use it for family moment, i record every rare time i got with my son (nightmare conflict with the mother) and put on my NAS all those hours of movie for the rest of my family.

Please can you help ? I read that we have to correctly name files, but this is a private library working fine since 2 years, i paid for premium life pass, same files names since the beginning.

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I was having same issue. Database restore didn’t help, uninstalled PMS and went back to previous and all is good again.

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If you are having issues please post your server logs

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Hello There,

I rolled back to 1.31.3.6868 version and it worked. My library is updating.

I forgot to give OS : Windows 11 Pro.

Thanks for the help !

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If any of you is using a NAS box or similar device to create a network file share for your media files:
see if you can change a setting, to make it use a version of the SMB/CIFS network protocol above v1.
This should make downgrading of Plex server unnecessary.

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Not possible with my EoL ReadyNAS NVX Pioneer Edition. So are you saying I can no longer upgrade PMS version?

PMS is on Intel NUC running Windows
Media is on mentioned NAS

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It is still under investigation.
Switching off SMB v1 (which is proven unsafe and even Microsoft is switching it off now) would provide an immediate fix.

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Sorry I added to my post as you posted :slight_smile:

I change SMB settings on NUC?

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You change it on the device which is acting as file server for your media files.

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I have following settings on NUC already. My share was working fine, PMS just wouldn’t scan for new content, as per OP “i can see for 2 sec the update symbol turning and then stop”

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What is running on your NUC? i.e. which role does it play?
Is it running the Plex server or is it providing network file shares to the actual Plex server which is running on another device?

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Windows 10 Pro, only use it for PMS

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If the Plex server is running on the NUC, you should disable SMBv1.
Where are the media files stored?

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On the ReadyNAS NVX Pioneer Edition. It went EoL many years ago so not sure what SMB it supports, it was only recently I found a way to use TLS 1.2 via a user plug-in.

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If your NAS doesn’t support at least SMB v2, you are out of luck, unfortunately.
You’ll have to wait until the developers find a way to repair SMBv1 in the “boost” library.

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NAS doesn’t support SMB v2, odd how the share was working just the scan was not functioning?

I wonder if my Windows version supports NFS? The NAS supports that and AFP too.

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Only certain functions are broken. So it’s totally possible that playback of existing items is working, but new ones don’t get scanned in.

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Do you reckon NFS client could work?

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You could certainly try it, but the “storage address” of your media files may change by doing so.
Triggering a new matching process and/or metadata download, including new analysis for intros and credits etc.

If you are trying it, make sure to disable automatic emptying of the Plex library trash first. (as a cautionary measure)

Enable NFS on the NAS, disable SMBv1 on the NUC. Reboot both, then try adding a new library. See what happens.
NFS support may need explicit enabling on the NUC (“Client for NFS” in the above screenshot).

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