Library no longer showing up on server

Plex Media Server NAS & Devices
1

Server Version#: 7.1.1-42962
Player Version#: DS218j

I set my mother up with her own server and recently Plex stopped running. When I remotely accessed her computer to look at her Synology server I could access the server and see all of the movie, TV & music files were there. When I would open Package Center I couldn’t get Plex to run. I noticed I hadn’t kept up with keeping her Synology server updated (it was two versions behind) so I updated it. Everything else, including Plex, is up to date. Now Plex will run and open from the package center but her libraries are no longer showing in Plex even though the libraries are associated with the correct folders. All of the files are named correctly and have worked for years.

I have her mailing it to me to look at it but I was hoping for some ideas before I got it in the mail. Thanks

2

Did you upgrade from DSM 6 → DSM 7 ?

(is there a “Plex” shared folder with “Library/Application Support/Plex Media Server”)

… “worked for years” makes me think that’s what happened and you now need to “migrate” the DSM 6 server data to the DSM 7 server data -OR- just start fresh.

Your choice. Let me know please.

3

I did update from DSM 6 to 7. I may just start fresh

4

I finally got to sit down and try and fix the problem. I decided to start fresh so I backed everything up to an external hard drive. I then logged into my (mother’s) Synology NAS, went into Control Panel and from Update & Restore I did a system reset. I then went into the Package Center and reinstalled Plex. I movies all of her movies into a new shared folder called Movies and went into Plex and set it up and it’s still not showing any of her movies.

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