Plex showing two iterations of my Synology NAS server

Plex Media Server NAS & Devices
1

Server Version#: DSM 7.0.1-42218 Update 7
Player Version#: 1.42.2.10156-700010156
A couple of days ago I physically moved my 3 Synology servers and UPS from one room to another. I have had a couple of issues since. As of now I have lost contact with my server. I can get to all of my video files via MacOS-Find and play them there though. After digging around I find 2 instances of my server listed in Plex. From what I can tell, the unavailable one is my original. The one that looks available has none of my libraries in it. I realize I might be able to recreate all of my libraries in the available version but I would lose a lot of my watched history. I just moved this move from DSM 6 to 7 but only the initial version of 7.
I am looking for help in understanding why I now have these two versions of my NAS showing up in Plex. When I use the web interface (:32400), I get a weird sign in message I have never seen. Both of these are shown in the images I am attaching. Looks like I can’t attach images here ?

2

That might be the culprit. Upgrading from DSM 6 to 7 requires a few steps in order to preserve your Plex installation.

3

Thank you very much for this pointer. I will dig into this today. Really appreciate it.

4

I only have 1 volume on my system so I went to that section in the FAQ. I had already done some permission changes for ‘System internal user’ but I had given the PMS R/W but not the full admin. I just did that now and getting ready to reinstall PMS on this box. I remember during the DSM upgrade I had seen a screen asking if I wanted to repair Plex and I think I said yes but I really don’t remember the results or what came next. I will continue following the FAQ for now. Thanks again.

5

I believe I have the permissions done. When following the FAQ, my removal of PMS and then reinstalling it went good. It said it was successful. But there was no migration of data. I have no libraries now. I have about 3TB of movies, TV Shows, etc and it looks like I now have to start over ‘importing’ them back into Plex? This really makes no sense to me.

6

If the Plex migration is successful, there will be a migration.log file in the /Plex shared folder.

If the /Plex shared folder still has the database files, etc., then the migration did not complete.

Assuming the migration was not successful, you need to re-run FAQ 27.

  1. Verify the database files are still in /Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases

  2. Stop Plex Media Server

  3. Re-run the steps to give system internal user PlexMediaServer full control of the /Plex shared folder. IMPORTANT: Be sure to check the box to apply to this folder, sub-folders, and files.

  4. Re-run the steps to give system internal user PlexMediaServer read-only or read-write access to your media files. Full control is not needed. IMPORTANT: Be sure to check the box to apply to this folder, sub-folders, and files.

  5. Uninstall Plex Media Server. Choose the option to erase all of Plex Media Server. This will remove the server in /PlexMediaServer. It will not remove the server from /Plex or your media files.

  6. Using Synology File Station, delete any remaining files in /PlexMediaServer.

  7. Now re-install Plex Media Server. It should migrate the files from /Plex to /PlexMediaServer.

7

Drag them into the message window. They should insert at the cursor location.

You can also use the upload button (with the upward pointing arrow).

8

Thank you for that image tip.

9

Thanks @FordGuy61 . My first mistake was not redoing the perms after a uninstall/reinstall. I had set all of the perms for PlexMediaServer but somehow they didn’t survive. Once I did that, I went ahead and did latest DSM update, I was able to see Plex again but still no libraries. I am working on this redo you mentioned above for FAQ 27. I did not find the migration.log file and the database files were indeed still intact.

Regarding step 5 above, I uninstall Plex via the package using the Package Center in Synology DSM. I don’t remember ever seeing the option to ‘erase all of Plex Media Server’.

Either way I think its all moot now. Earlier today I was a little frustrated and went into my ‘empty’ Plex and tried adding a library. I have close to 12TB of data so I will it will take days to scan and update metadata on all of this. Do you think its possible to stop this ‘add library’ and rerun steps 5-7 above to get a successful migration? I am pretty much resigned to just starting over but the loss of ‘watched history’ is going to be a drag.

10

See the FAQ. It is the second picture for scenario one.

You’re doing scenario two, but you’ll see the same when uninstalling PMS. .

Yes.

Assuming you’ve already done steps 1-4, stop Plex Media Server then proceed with step 5.

11

Guess I was just going to fast and didn’t pay attention. Thank you.