Library scans and Metadata collection taking an hour longer than it used to

[Opentium]

Hi,

I have come across a really annoying issue today.

When scanning libraries Plex usually takes 1-5 minutes to collate and collect all of the metadata for the movies that are added and it is perfect 100% of the time, I have never had issues with this before.

Today, I added some new movies to one of my libraries as I always do and moved some from one library to another (again, something I have done many times without issue) however, the scanning and metadata collection is taking upwards of an hour and for some movies, it simply isn’t working anymore.

I have rolled back to an older database, I have tried restarting both the server and the machine that the server is on to no avail.

I can not find anything online or on the forums that seems to give a definitive answer on this, anyone who seems to have had the issue stops responding after a while so I can only assume they managed to fix it.

Can someone please help with this?

EDIT : Probably should also mention, I have also optimised database, cleared bundled etc… too.

Server Version#:Latest

Running on Ubuntu

[DJ-BrianC]

If you have the same problem as me it only happens to music libraries.

[Opentium]

nope, happening to movies

[DJ-BrianC]

Odd. I only get it on music. Movie and TV scan fine.

[Opentium]

Like I said, it seems to only have been today.

I have never had this issue before, I have been pulling my hair out fo 5 hours trying to fix this.

[ChuckPa]

First, Is there anything quantitative you can add to help us help you diagnose the issue? Help us catch up to where you’re at?

Is this a naming issue ?
an issue with a particular agent ?
TVDB/TMDB peering point at the backbone for your ISP

What about your local resources and config? Wired or running on a congested WiFi ?

I have one of the slowest internets going so if I can match with the names you have, it will help us know which way to start focusing closer.