Linux PMS fails to transcode HEVC 10 bit content if HW encoding is enabled (PMS 1.15.1.710 )

Plex Media Server Desktops & Laptops
21

The transcoder is about to be updated. :crossed_fingers: it will work again.

Plex Media Server 1.16.7.1597 (Updated) - New Transcoder Preview
22

Same issue for me.

23

Thanks for that but ā€œMe tooā€ isnā€™t necessary.
The work is already in progress.
Everyone will have the opportunity to try it when in Forum Preview.

24

Does the issue should be fixed now ?
Iā€™ve the same issue with version 1.16.2.1297.
Thanks.

25

This issue is not likely to be fixed until the transcoder update (which we are all waiting for)

26

And we donā€™t know when it will be released ?

27

Unfortunately no. From where I am in the company, I can only see that itā€™s in a regression test / corrections cycle. Beyond that, I have no visibility.

From what I understand, the amount of work was extensive.

1 Like
28

Ok thanks for the information.
Hope it will come soon.

29

I just tested this scenario on the preview of the new transcoder refactor and the issue still exists.
Any chance we can get someone to look at a resolution as the transcoder refactor clearly doesnā€™t fix this.

30

@seligkcim

As requested in that thread, please keep all feedback regarding the new transcoder update in that thread.

31

Would you post your debug mode Player log, too, please?
The handling of the transcoded stream is in that log, and Iā€™m curious if thereā€™s two
issues here.

32

Attached

Plex Media Server Logs_2019-09-09_08-14-14.zip (1.2 MB)

33

@seligkcim

Is this the transcoder preview? If so, please post in the Transcoder Preview thread, not here.

34

Iā€™m pretty sure thatā€™s your server log again. Would you zip up your Player Log please?

Iā€™m asking in this thread because I wanted to avoid my simplistic questions filling the transcoder thread until we have some meat on the bones (if thatā€™s okay).

35

No this is the mainline, not the preview. I did test on the preview and got the same results however.

36

Sorry, I misunderstood. Here are the player logs.

player_log.json.zip (60.7 KB)

37

Confused.

Regarding the logs above:

Please enable DEBUG logging. Do not enable VERBOSE.

I cant see what PMS is trying to do when the errors occur.

38 
"message": "[MDE] Starting analysis of 1080 (mkv, hevc, eac3, 120, main 10)",
"message": "[MDE] Analyzing direct play"
"message": "[MDE] Cannot direct play: noCodecInProfile:hevc",

From an initial grep, it looks like the web client canā€™t find its HEVC codec?
It ends up falling back to Dash transcode. Thatā€™s fun :smiley:
Try to get us the Log Files in the format that Chuck requested.
I think weā€™re close.

39

player reports from server.

  1. Enable Debug logging.
  2. Recreate problem.
  3. wait 30 seconds after termination for logs to settle.
  4. Download ZIP logs
  5. Attach ZIP file.
40

Debug only logs attached (no verbose) for server and player

player_log.json.zip (5.0 KB) Plex Media Server Logs_2019-09-09_13-47-09.zip (1.1 MB)