Linux Server even though added is not allowing secure or insecure connections

Plex Media Server
1

Server Version RHEL#: 1.41.6.9685
Server Version Ubuntu#: 1.41.6.9685
Player Version#:
Both servers are on same home network

I have two plex server running. One on Ubuntu 24.04 running and added now one running on RHEL9 (with a RAID system hosting a series of files). The Ubuntu server is running just fine and Ubuntu is my main machine to configure and work with plex.
I was able to add the RHEL server to my library but when trying to access it from Ubuntu with a plex player im getting “does not allow secure connections”. The option allow unsecured connections i tried as well as all my machines are only in my home network but then plex complains that the RHEL server is not reachable (which i cant confirm is not correct).

So back on my RHEL machine i installed plex desktop and i’m wonderfully able to play files from the Ubuntu and RHEL machine.
Im a bit lost what could hinder plex on my Ubuntu machine (and then later from my apple TV) to see and connect securely to my RHEL server.

I can post logs etc. but thought would be good i outline the issue first and then see what is required before spamming with long logs.

Please let me know what info is required to be able to help me

2

The best way to give us logs, and the best logs to give us are:

  1. From each machine
  2. Ensure server DEBUG logging is enabled (Settings - Server - General)
  3. Restart the server
  4. Wait about 2 minutes for it to stabilize
  5. Now recreate the problem, wherever the problem occurs

Explanations:

  1. Plex/web will complain it can’t establish a secure connection when it doesn’t get a reply from the server before the connection timeout (connect timeout) occurs.

  2. If you can connect directly to each server by using the LAN IP (:32400/web) URL then we know it’s running and it’s in a “Not Published” state (other servers can’t see it via app.plex.tv)

When you recreate the problem, Please let me know the steps / sequence you did to capture the error.

After recreating,

Setting - Troubleshooting - Download Logs (from both if you want)
It will give you a ZIP file
Upload the ZIP file (and identify which server goes with which file please)

3

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