Linux ubuntu plex media server not working

Plex Media Server
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Hello,

I installed plex media server in my ubuntu 24/04 system and my plex account not detect my plex media server. I try several solutions but this software is not working. Anyone can help me please ? All ports are open. Example 32400, 80, 443, etc… plexmediaserver status active, nginx is active. the system is correctly configured. My VPS is in OVH I just bought for PLEX MEDIA SERVER only.

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How are you trying to access the server?

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http://[my ip address]:32400/web

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If this is the first time you’re trying to setup the server… are you using a local connection? If your server is on a hosted machine, you might have to create a SSH tunnel.

https://support.plex.tv/articles/200288586-installation/

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I’ve already created a SSH tunnel and I can access with lynx http://127.0.0.1:8888/web but when I want to access to my remote server : with my IP address I can’t setup the plex media server because it says Media server not found → http:[MY IP ADDRESS]:32400/web/index.html#!/setup I can’t create the plex media server and share it to my plex account

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@kodstar42

Can you please stop PMS on the VPS
Then make a tar.gz / zip of the “Logs” directory under “Plex Media Server” and attach it here for us?

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YESS THANKS
PMS-LOG.zip (50.9 KB)

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Thanks for the logs. Lots of fun stuff in there. :see_no_evil: lol

  • I see attempted access from a 92.89.x.x address attempting to open Plex/web. When the server is unclaimed, this will not work.

  • The biggest problem is here. The IPv4 address is completely invalid. Did you edit it?

ens3 (134.560.78.327) (FA-16-3E-D9-C4-21) (loopback: 0)

  • As confirmation, attempting to ping the host from my machine returns error
[chuck@lizum ~.2013]$ ping 134.560.78.327
ping: 134.560.78.327: Name or service not known
[chuck@lizum ~.2014]$

Please reach out to the provider and have them correct the problem with your IPv4 address.

They should also look at your IPv6 address as well. Errors on one usually have errors with the other.

With these errors, PMS can’t talk to Plex.tv enough to get the rest of what it needs for startup.

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No I gave you a fake address because I don’t want to put my real IP address in public lol :rofl: so I modified the log file and replace the server IP address.

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Thank you very much for your help. YOU ARE THE BEST HELPER AND EXPERT :index_pointing_at_the_viewer:

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  1. Make certain PMS is stopped.
  2. Use my “UserCredentialReset.sh” script
  3. SSH into the remote host
  4. PASTE the script contents into a file
  5. Give +x permission
  6. RUN the script
  7. The script will ask for a Plex Claim token
  8. Open a browser tab to Plex.tv/claim
  9. COPY the token into your browser
  10. Return to the SSH window (don’t wait more than 4 minutes)
  11. PASTE the token
  12. Hit enter .
  13. If everything works correctly, it will respond with your Plex Username and email.

All the documentation for this is in the README.md

https://github.com/ChuckPa/UserCredentialReset

THIS METHOD IS WORKING FOR ME.

THANK YOU AGAIN FOR YOUR TIME AND GOOD WEEK-END :+1:

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