List of problems with full screen (Mac, new Plex)

Player Version#: 1.2.0.875
OS : macOS 10.14.6

For now the fullscreen mode of the new Plex client has a number of bugs. Here’s the list of those I found:

  • It fails to remember which virtual desktop it was running on the last time.

  • It fails to remember that it was in fullscreen mode the last time (since the last update, it starts in maximized mode, which isn’t the same thing).

  • It fails to make the mouse pointer disappear a few seconds after it stopped moving.

  • When the movie is paused, the slider at the bottom of the screen is unresponsive. I have to leave the movie running to use the slider.

  • When the mouse pointer enters the screen where Plex is in fullscreen mode, Plex seems to have issues grabbing it. It fails to make the controls appears at the bottom of the screen. So I have to 1) click anywhere on the screen, which pauses the movie and makes the controls appear, 2) use the controls, 3) unpause the movie. It’s needlessly cumbersome, especially with the previous bug (unresponsive slider while paused).

  • The lack of keybinds make the whole client slow to use, but I know that this was already reported. It’s especially annoying in fullscreen, since you have to hide the mouse somewhere (see previous bug) and then you have to look for it before you can click on anything.

  • The “system menu” inside the client in fullscreen doesn’t have a “Quit” entry. Ironically, the only way to quit Plex directly is… a keyboard shortcut (Cmd+Q).

Thanks for your attention.

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this shows up fine for me and others who I have asked to check. We are talking about the Plex Menu on upper left right?

Hum… If you’re talking about the hamburger menu in the top-left corner, it shows me a list of servers and libraries, but no quit function.

On the upper-right corner, I have the account menu, it doesn’t have a quit function (which is reasonable, given the topic of this menu).

If I hit the top border of the screen, I can make the OS-level menu bar appear, which has a Plex menu with a Quit function. But I really can’t find any such function inside Plex. Sorry if I missed something.

There isn’t and likely won’t ever be. You need to use the application menu on the top left in the menu bar that is why full screen apps show you the menu bar when you move mouse cursor up there. It is pretty standard behavior. VLC, Quicktime, your browser all do this.

OK, I can understand that. I hope, however, that this small detail won’t take from the attention you’ll give the other, more important, items I mentioned above.

In particular, since Plex seems to be in a crusade to eradicate all keyboard shortcuts and and fast controls, I worry that the Cmd+Q shortcut will be removed at some point too, because it’s the only efficient way to quit Plex, especially from full screen.

I think there is again some confusion regarding ‘full screen’ and ‘maximized’.

These are not the same thing.

‘full screen’ is like a game (ie use alt-enter)
‘maximized’ is, well, a maximized window (with borders/titlebar). (ie use windows key + UP arrow) or (click green bubble on mac)

this has been discussed elsewhere, but I think was in regard to windows (not mac).

I know what the difference is. when the app is full screen just like VLC or other regular full screen apps on a Mac you move the mouse cursor to the top and it will show the menu bar so you can do things like quit and whatever else you might need to do from application menus.

Afaik the mouse pointer stuff is being fixed in next release. The virtual desktop and remembering what mode you are in I don’t know about yet but I told folks about it

Yes, I do know the difference. With a Mac at least, it’s very easy to tell them apart, since a full screen app gets its own virtual desktop, while a maximized app doesn’t.

In the thread, I am talking about full screen. In this mode, there shouldn’t be any mouse pointer grabbing issue since the app has full control of that screen. So Plex can obviously go full screen, but it doesn’t behave correctly (unable to restart in full screen, unable to grab the mouse pointer at first…)

The irony is that, since version 1.1 ou 1.2, Plex seems to be confused between full screen and maximized: after I quit Plex while in full screen mode, if I launch it again, it starts in… maximized mode. In previous version(s), it restarted in windowed mode. But so far it has never been able to restart directly in full screen, while the old Plex Media Player could (just like most apps).

Thank you BigWheel. I appreciate you keeping us informed. :slight_smile:

Here is my top 3 problems on mac :

  • i’m not able to launch Plex in fullscreen mode (maximized mode ok but not fullscreen) → i have to do it manually
  • i’m not able to quit the application with the application’s button, i have to use a cmd + q or the title bar menu → difficult with a universal remote
  • the mouse pointer disappear and reappear after each library scan (i have a server and client on the same computer)

even if a wait for a plex fullscreen mode by default or with settings…

I tried to find a way to do it by myself , a long way for sure :

1 launch automator
1.1 add execute an AppleScript
1.2 put this code :

on run {input, parameters}
– run plex application
tell application “Plex” to activate
– tell system events to talk with plex (system events includes keys / shortcut
tell application “System Events” to tell process “Plex”
– command + control + f → fullscreen
keystroke “f” using {command down, control down}
end tell
return input
end run

1.3 click run to try this code
→ it will fail with the message following : "Error in System Events : Automator is not allowed to send keys… "

2.1 go to settings → securitys & confidentiallity -
2.2 choose accessibility → on the left
2.3 click the padlock if you can’t click items on the right
2.4 click Automator
2.5 go back to automator and click run to try the code. If it works now, you can close the settings application

3 package your automator
3.1 save your automator script as an application (file → convert application and then save as and select app filetype

and here we are !!! if you followed theses steps, you made a kind of shortcuts witch runs plex and auto set full screen mode

PS: such a lot of things for a simple shortcut, but it’s helps me a lot → one button on my iphone and it run’s everything fine → no keyboard needed for me now :slight_smile:

PS2: i’m sorry with my sentences, i’m french :blush:

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