Live TV channel scan BROKEN beyond repair

Live TV & DVR
1

Server Version#: 1.24.4.5081
Tuner Make/Model: AVM fritz.box
Guide/Lineup name: Any german DVB-C
Using XMLTV?: No

Dear plex Team,

I am beating myself repeatedly for throwing money down the drain on the discounted lifetime license because the ONE feature I payed for is now broken beyond repair. It is impossible to scan for channels. It is impossible to remove the broken configuration. The problem has been posted by several people but seems to not get recognized or followed up at all for quite some time.

To summarize what is happening:

  • Set up DVR, finds the fritz.box, asks for postcode, does a channel scan.
  • Scan fails by either finding Zero or up to 7 channels out of several hundreds
  • Once you choose an EPG for that you are stuck - there is no way of ever rescanning channels because the buttons do not react.
  • It is impossible to start new because “deleting” the DVR does nothing. Once you want to setup the DVR again you are immediatley getting the fritz.box with seven channels again. Even after Reboots.
  • I tried full reinstalls with manual deletion of ALL files (then I get a one time channel scan again, with 0 to 7 channels found). I tried running Plex in English and in German.

Something is fundamentally broken in the channel setup. At least for several versions.

2

As far as I know we don’t support any Fritzbox tuner.

3

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This is from a squeaky clean installation of the lastest non-beta build from the website on a MyCloud Ex2 Ultra.

4

And after a first channel scan you are stuck here: Pressing the “Scan channels” button, no matter what guide I select, ends with a short “loading circle” and then the very same screen a second later. Endless loop, only “back” works.

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5

Finally, here are some recent discussions that all point to similar issues - not being able to scan/re-setup.
[HELP] Postal code error while configuring DVR - Live TV & DVR - Plex Forum
Rescan doesn’t work on new interface - Live TV & DVR - Plex Forum
Lost of bunch of channels from DVR, rescan not working - UK TV - Live TV & DVR - Plex Forum
Plex finds 978 channels during scan, but lists only 19-20 - Live TV & DVR - Plex Forum

6

Can confirm the “rescan channels” link does nothing. You delete the DVR and the next time you add it the wizard skips the channel scan and uses the previous/deleted entries.

There i a simple manual fix that I think the link is supposed to do:

I didnt find better way than delete it from sql database. Delete all dvr from plex than remove from db

DELETE FROM media_provider_resources

than install new dvr in plex

Also, my scan gets to 97% then hangs. You can kill off the scan but I still don’t know if I’m terminating the process before it carries out more operations.

7

I had the same issues with pms and fritzbox.

Finally I went back to latest pms version 1.22 and dvr is working again.