Live TV doesnt work in Windows Plex App but does in Firefox

Live TV & DVR
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1

I have a very strange issue where Live TV works on Firefox Webplayer and my android phone, but doesn’t work inside the Plex Player & Microsoft Edge using the web player (On the same pc)

Any idea what could cause this?

Error received when I try in the plex player is: Playback Error: Source unavailable
Error received when I try in Microsoft Edge is: Playback Error: Could not tune channel (No activity)

Firefox on same pc works fine, everything else works fine on the plex player and edge ie playback of already recorded tv and other media

Any help would be greatly appricated

Server Version#: 1.19.1.2645
Player Version#: 4.29.2
Tuner Make/Model: hauppauge wintv-dualhd

2

What version is the player? [Found in: Settings / Plex for Windows (or Mac) / General]

Not all browsers are created equal – it sounds like the web player engine is not up to snuff for mpeg2 content?

To further debug, include the zip file of you PMS logs that cover the time that you replicate the error message.

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

3

Plex Media Server Logs_2020-04-21_07-12-12.zip (1.7 MB)

Plex Media Player is version 4.29.2
Plex Version 1.8.2.1192-89432618

4

Still got the same problem but I noticed All channels work on Firefox

Very few but some do work on the plex player (most like 90% give the error above)

5

any idea what might fix this?

6

Have you tried the Plex app from the Play Store?

7

works fine on android, just doesn’t work on the windows player which is the main thing I use…

8

Browser’s don’t support mpeg2, you may need to install the codec from the Windows store for the Plex for Windows App to support it.

9

I tried that but it still gives me the same error

but its the windows plex player that’s giving me the issues

10

I’ve put a copy of the log at the time of the problem below, would really appreciate some help on this

Summary

2020-04-23 18:54:17 [ INFO ] JS: %c[Player] Timeline, {
“ratingKey”: “22508”,
“key”: “/livetv/sessions/e14de074-f8c9-4886-9607-606544afdd8f”,
“playbackTime”: 0,
“playQueueItemID”: “1”,
“state”: “stopped”,
“hasMDE”: 1,
“time”: 0,
“duration”: 1800000
}
2020-04-23 18:54:17 [ INFO ] JS: %cDid not move header “accept” to query string. This can result in an unnecessary OPTIONS preflight request.
2020-04-23 18:54:17 [ DEBUG ] PowerComponent.cpp @ 53 - Enabling OS screensaver
2020-04-23 18:54:17 [ INFO ] JS: %c[Connections] Testing all 1 connection(s) for [Loopback]
2020-04-23 18:54:17 [ INFO ] JS: %c[Servers] Waiting for initial servers = [Loopback]
2020-04-23 18:54:17 [ INFO ] JS: %c[Commands] Executing testServerConnection
2020-04-23 18:54:17 [ INFO ] JS: %c[Connections] Retrying connection tests for [Loopback] in 28 seconds
2020-04-23 18:54:17 [ INFO ] JS: %cAn entity does not exist with the type “providers” and id “undefined”
2020-04-23 18:54:17 [ INFO ] JS: %c[Player] Player was closed or a new playback session was started; ignoring callback
2020-04-23 18:54:17 [ INFO ] JS: %c[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2020-04-23 18:54:17 [ INFO ] JS: %c[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2020-04-23 18:54:17 [ INFO ] JS: %c[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2020-04-23 18:54:17 [ INFO ] JS: %c[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2020-04-23 18:54:17 [ INFO ] JS: %c[Connections] All connections to [Loopback] failed
2020-04-23 18:54:17 [ INFO ] JS: %c[Servers] Found all servers = Plex Server, plex.tv
2020-04-23 18:54:19 [ INFO ] JS: %cNo type was found for mixed
2020-04-23 18:54:19 [ DEBUG ] PowerComponent.cpp @ 58 - Disabling OS screensaver
2020-04-23 18:54:19 [ INFO ] JS: %c[Metrics] Updating session last interaction time
2020-04-23 18:54:19 [ INFO ] JS: %c[Metrics] Updating session last interaction time
2020-04-23 18:54:19 [ INFO ] JS: %c[Metrics] Updating session last interaction time
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Augmented profile: {
“directPlay”: {
“mp4”: {},
“asf”: {},
“avi”: {},
“mkv”: {},
“mpeg”: {},
“mpegts”: {},
“3gpp”: {},
“wtv”: {},
“mov”: {}
},
“directStream”: {}
}
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Starting analysis of 1080 (mpegts, h264, aac_latm, 40, high)
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Analyzing direct play
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Direct play failed; option is disabled
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Cannot direct play: allowDirectPlay
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Analyzing video direct stream
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Analyzing audio direct stream
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Analyzing subtitles
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Subtitle codec: dvb_subtitle
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Burn level: never
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Analyzing playability
2020-04-23 18:54:19 [ INFO ] JS: %c[MDE] Unable to determine effective quality; re-analyze the media if possible
2020-04-23 18:54:19 [ INFO ] JS: [MDE] Finished analysis of 1080 (mpegts, h264, aac_latm, 40, high)
2020-04-23 18:54:19 [ INFO ] JS: %ccanPlay: true
2020-04-23 18:54:19 [ INFO ] JS: %ccanDirectPlay: false
2020-04-23 18:54:19 [ INFO ] JS: %ccanDirectStreamVideo: true
2020-04-23 18:54:19 [ INFO ] JS: %ccanDirectStreamAudio: true
2020-04-23 18:54:19 [ INFO ] JS: %cuseSoftSubtitles: false
2020-04-23 18:54:19 [ INFO ] JS: %cvideoResolution: 1080
2020-04-23 18:54:19 [ INFO ] JS: console.groupEnd
2020-04-23 18:54:19 [ INFO ] JS: [PDE] Player decision
2020-04-23 18:54:19 [ INFO ] JS: %cPlayer: html
2020-04-23 18:54:19 [ INFO ] JS: %cProtocol: http
2020-04-23 18:54:19 [ INFO ] JS: %cDirect Play: false
2020-04-23 18:54:19 [ INFO ] JS: console.groupEnd
2020-04-23 18:54:19 [ INFO ] JS: [Transcoder] Video (start) options
2020-04-23 18:54:19 [ INFO ] JS: %chasMDE: 1
2020-04-23 18:54:19 [ INFO ] JS: %cpath: /livetv/sessions/e14de074-f8c9-4886-9607-606544afdd8f
2020-04-23 18:54:19 [ INFO ] JS: %cmediaIndex: 0
2020-04-23 18:54:19 [ INFO ] JS: %cpartIndex: 0
2020-04-23 18:54:19 [ INFO ] JS: %cprotocol: http
2020-04-23 18:54:19 [ INFO ] JS: %cfastSeek: 1
2020-04-23 18:54:19 [ INFO ] JS: %cdirectPlay: 0
2020-04-23 18:54:19 [ INFO ] JS: %cdirectStream: 1
2020-04-23 18:54:19 [ INFO ] JS: %csubtitleSize: 100
2020-04-23 18:54:19 [ INFO ] JS: %caudioBoost: 100
2020-04-23 18:54:19 [ INFO ] JS: %clocation: lan
2020-04-23 18:54:19 [ INFO ] JS: %caddDebugOverlay: 0
2020-04-23 18:54:19 [ INFO ] JS: %cautoAdjustQuality: 0
2020-04-23 18:54:19 [ INFO ] JS: %cdirectStreamAudio: 1
2020-04-23 18:54:19 [ INFO ] JS: %cX-Plex-Session-Identifier: t6vzqnk4gs42ootm54eryhkt
2020-04-23 18:54:19 [ INFO ] JS: %csession: zgz9r2sggywl27sldya9ejyv
2020-04-23 18:54:19 [ INFO ] JS: %csubtitles: auto
2020-04-23 18:54:19 [ INFO ] JS: %cX-Plex-Client-Profile-Extra: append-transcode-target-codec(type=videoProfile&context=streaming&protocol=http&videoCodec=&audioCodec=)
2020-04-23 18:54:19 [ INFO ] JS: %ccopyts: 0
2020-04-23 18:54:19 [ INFO ] JS: %cX-Plex-Chunked: 1
2020-04-23 18:54:19 [ INFO ] JS: console.groupEnd
2020-04-23 18:54:19 [ INFO ] JS: [Transcoder] Video (decision) options
2020-04-23 18:54:19 [ INFO ] JS: %chasMDE: 1
2020-04-23 18:54:19 [ INFO ] JS: %cpath: /livetv/sessions/e14de074-f8c9-4886-9607-606544afdd8f
2020-04-23 18:54:19 [ INFO ] JS: %cmediaIndex: 0
2020-04-23 18:54:19 [ INFO ] JS: %cpartIndex: 0
2020-04-23 18:54:19 [ INFO ] JS: %cprotocol: http
2020-04-23 18:54:19 [ INFO ] JS: %cfastSeek: 1
2020-04-23 18:54:19 [ INFO ] JS: %cdirectPlay: 0
2020-04-23 18:54:19 [ INFO ] JS: %cdirectStream: 1
2020-04-23 18:54:19 [ INFO ] JS: %csubtitleSize: 100
2020-04-23 18:54:19 [ INFO ] JS: %caudioBoost: 100
2020-04-23 18:54:19 [ INFO ] JS: %clocation: lan
2020-04-23 18:54:19 [ INFO ] JS: %caddDebugOverlay: 0
2020-04-23 18:54:19 [ INFO ] JS: %cautoAdjustQuality: 0
2020-04-23 18:54:19 [ INFO ] JS: %cdirectStreamAudio: 1
2020-04-23 18:54:19 [ INFO ] JS: %cX-Plex-Session-Identifier: t6vzqnk4gs42ootm54eryhkt
2020-04-23 18:54:19 [ INFO ] JS: %csession: zgz9r2sggywl27sldya9ejyv
2020-04-23 18:54:19 [ INFO ] JS: %csubtitles: auto
2020-04-23 18:54:19 [ INFO ] JS: %cX-Plex-Client-Profile-Extra: append-transcode-target-codec(type=videoProfile&context=streaming&protocol=http&videoCodec=&audioCodec=)
2020-04-23 18:54:19 [ INFO ] JS: %ccopyts: 0
2020-04-23 18:54:19 [ INFO ] JS: %cX-Plex-Chunked: 1
2020-04-23 18:54:19 [ INFO ] JS: console.groupEnd
2020-04-23 18:54:19 [ INFO ] JS: %c[Player] Timeline, {
“ratingKey”: “22508”,
“key”: “/livetv/sessions/e14de074-f8c9-4886-9607-606544afdd8f”,
“playbackTime”: 0,
“playQueueItemID”: “2”,
“state”: “error”,
“hasMDE”: 1,
“time”: 0,
“duration”: 1800000
}
2020-04-23 18:54:19 [ INFO ] JS: %cDid not move header “accept” to query string. This can result in an unnecessary OPTIONS preflight request.
2020-04-23 18:54:19 [ INFO ] JS: %c[Metrics] Updating session last interaction time
2020-04-23 18:54:19 [ INFO ] JS: %c[Metrics] Updating session last interaction time

11

One thing to check: In Plex Media Player go to settings. On the left under “Plex Media Player” click on “General” and then click on “Show Advanced” in the frame at the right. (Unless you have already done this.) Again at the left under “Plex Media Player” click on “Debug”. In the frame at the right make sure “Direct Play” and “Direct Stream” are both checked. If they aren’t, then check both an click “Save” and try it again.

Have you tried the Plex app for Win? It’s another Plex Windows client, and is at least worth a shot.

12

Yeah they are both checked, and the issue exists on both the Plex Media Player and Plex for Windows Client

Its only on browsers that it seems to work

13

The above user found my problem, For some reason the Plex Player is unable to encode VOB subs for uk tv

While my original problem is solved I would appreciate the vobsubs getting fixed

14

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