Live TV & DVR Nvidia Shield -- New Video Player and Guide Issues

Server Version#: 1.18.9.2578
Player Version#: 7.30.1.16475 (90b25cf6)
Tuner Make/Model: HDHomeRun (with Cablecard)
Nvidia Shield Android TV 8.1.1(32.7.301.99)

Hello, I’m experiencing two issues while trying to use LiveTV & DVR on my Nvidia Shield TV.

The first issue has to do with the ‘New Video Player’. If ‘Enable new video player’ is ON and I select a Live TV channel from the guide, I get an error message saying, “An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and the app”. I’ve tried both suggestions, but Live TV only seems to work if ‘Enable new video player’ is set to OFF.

The second issue has to do with navigating the guide while watching Live TV. If I press the ‘Back’ button on my remote with the guide open, it navigates back to the plex side-bar/home menu instead of returning to the channel I was watching. The only way to return to what I was watching is to navigate back to the channel in the guide and select it. If I keep pressing ‘Back’ it will go all the way back to the Shield home screen, while still showing Live TV PnP. If I then go back into Plex, resume watching TV, and attempt to enter the guide again, it will take me back to the shield home screen instead of the guide interface – usually at this point I have to force quit Plex to get the guide to work again.

Is anyone else experiencing this? Does anyone have any suggestions as to what I might be doing wrong? Any help or suggestions would be greatly appreciated! Thank you!

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