Live TV Not working Since latest Beta Version

General Discussions Plex Features
21

It does look like log from @pdplexvideo
Is this a usb tuner ? pci ?
Would like to see whole logs zip to compare.
and if it does work on previous verison, would like to see logs from that as well please

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

22

Ive got same issue. Live TV and Recordings have stopped working Ive got no recordings after Sept 24/18. This is really annoying since I had a show recording that is rarely ever on and now theres 10 episodes missing, Plus all the other shows the family had recording. Everyone is pretty cheesed off. Grrrrrrrrr!

I know its beta but its been working great, so devs have broke it this last version ( 1.13.8.5395) or failed to test all features before releasing.

Ive got 2x Hauppauge USB DualHD Tuners. I have completely removed and reinstalled them including drivers. And this is a right pain because the channel/guide matching dialogs dont match all the channels so I have to spend 30min per tuner device to manually remap 177 channels - very very frustrating!

23

My tuner is a USB tuner. Here are there logs taken from the PMS exe.
Plex-Media-Server-1.13.5.5332-21ab172de.exe
Plex Media Server Logs_2018-10-06_08-51-20.zip (1.5 MB)

I ran the test on channel 107 at 8:50 this morning and it ran fine.

24

I was referring to @pdplexvideo’s logs rather than my own as their symptoms are the same as mine. I’ve uploaded logs as requested now on the other thread.

25

Thank you very much. I have referred the evidence to the development team. The issue has not been seen on networked tuners or pci tuners - so could be a transcoder issue specific to how usb tuners behave.

If you could do the curl capture as advised previously - that may help the investigation. (And the wireshark for the other issue with 192.168.1.33 error 401s) - for wireshark please zip the pcap file and associated PMS logs and send in Private Message - please do that on 1.13.8.5395 and could do the curl test on that version as well)

Thanks

26

Thanks

I was after several examples to confirm the sequence and outcome

28

With regards to the playback / recording errors for PCIe and USB tuners on 1.13.8.5395, the development team are unable to reproduce the error - so we will need volunteer(s) for extra diagnostics of the error when running 1.13.8.5395

What I am after is additional transcoder logging and in addition to logs, wireshark capture of the attempt to stream using Plex (wireshark to be zipped and sent to me by Private Message) and also curl capture of the stream.

I will give the details once I have volunteer(s)

29

I can do this. Can you remind me of the steps for each please.

30

So a couple of tests and a separate one with wireshark for the 401 errors on 192.168.1.33 requests. All using version 1.13.8.5395

  1. Enable verbose Logging for Plex Media Server: go to Settings / Server / General / Show Advanced and enable verbose and debug logging
  2. Enable Transcoder verbose Logging. Using RegEdit, locate this in the registry
    HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
    Right Click on Plex Media Server and select New → String Value and give the new item the name TranscoderLogLevel - note it is case sensitive. Give it a value of verbose. Exit Regedit
  3. Restart the server to get fresh logs
  4. You can combine the wireshark test with this test. So launch Wireshark and capture all traffic from the network interface (we are not doing any wireshark for the tuner issue as that is complex since it would be loopback].
  5. Attempt to stream live video from channel 107
  6. Collect the logs when you get the error
  7. Save the wireshark capture and zip and send me by Private Message
  8. Revert to default logging (Disabling Verbose logging in server settings and deleting registry key TranscoderLogLevel

For the next test, it will be using curl.exe and will need you to find the server security token so it can be used in requests. To find the server token, copy it out of PlexOnlineToken in the registry area - or follow the steps here and use a Plex Web token - see https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/

Now download curl.exe from curl - Download - link for windows downloads curl for Windows
Download the curl project 64-bit - current version 7.61.1
unzip and pick the curl.exe from the bin folder and copy it to a test directory - eg
%LocalAppData%\Plex Media Server\DVR-Curl-Tests

The test in curl would basically try to capture the stream from channel 107 from the tuner (whilst Plex Media Server is running - but not using any tuner at the time)

So let us restart the server for this test
Wait few minutes

So start a command line window

cd to the directory you saved curl.exe in
CD %LocalAppData%\Plex Media Server\DVR-Curl-Tests

Then prepare this text to paste into the window
curl.exe "http://127.0.0.1:32600/devices/compound_device041dvb%23bda%23usb%23vid_2040%26pid_0265%230013909418%23/media/triplet%3A%2F%2F9018%3A40960%3A40960?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E4%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E745833%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E0%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E8%3C%2Flf%3E%3Cl1%3E0%3C%2Fl1%3E%3Cl2%3E0%3C%2Fl2%3E%3Cls%3E0%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E0%3C%2Ffc%3E%3Ct%3E40960%3C%2Ft%3E%3Cn%3E9018%3C%2Fn%3E%3Cs%3E40960%3C%2Fs%3E%3Cen%3E0%3C%2Fen%3E%3C%2Ftunedata%3E%0A&X-Plex-Token=xxxxxxxxxxxxxxxxxx" > DVRChan107Grab.ts

The xxxxxxxxxxxxxxxxxx at the end you need to replace with the server token string

When you have that text ready including the quotes - paste into the command line window and press Enter key

If it is successful, you will see the time and size incrementing as it writes the stream capture to the file DVRChan107Grab.ts in that directory

You can break-in after a few minutes and check the file with a video player.

Upload the DVRChan107Grab.ts file to dropbox ot similar service

Upload your logs zip from the first test and link to where the ts file was uploaded

Thanks

1 Like
31

wintv PCI quad tuner. It would be great if we could just go one build back.
Plex Media Server Logs_2018-10-09_09-25-12.zip (2.5 MB)

I have curl ready but need the command

32

Hi. Just bought a HDHomeRun in order to use it with Plex. However, it reports unable to tune channel for all the channels. It works OK from the native HDHomeRun app, but that’s not what I wanted. I bit disappointing. I hope this is sorted out soon.

33

The problem that is being investigated here is for USB and PCIe tuners. If you have a problem please provide screeshots / logs - go through setup again by deleting the DVR and recreating it and selecting the EPG source and channels

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

34

curl.exe "http://127.0.0.1:32600/devices/compound_device075dvb%23bda%23pci%23ven_14f1%26dev_8852%26subsys_6a180070%26rev_03%236%263abc80b6%260%26000800e1%23/media/triplet%3A%2F%2F0%3A0%3A5?param=%3C%3Fxml%20version%3D%221%2E0%22%20encoding%3D%22UTF-8%22%3F%3E%0A%3Ctunedata%3E%3Ctt%3E16%3C%2Ftt%3E%3Cdq%3E0%3C%2Fdq%3E%3Cdr%2F%3E%3Cfr%3E85000%3C%2Ffr%3E%3Cmd%3E0%3C%2Fmd%3E%3Csr%3E0%3C%2Fsr%3E%3Cpl%3E0%3C%2Fpl%3E%3Clf%3E7%3C%2Flf%3E%3Cl1%3E0%3C%2Fl1%3E%3Cl2%3E0%3C%2Fl2%3E%3Cls%3E0%3C%2Fls%3E%3Cpp%3E0%3C%2Fpp%3E%3Chz%3E0%3C%2Fhz%3E%3Cin%3E0%3C%2Fin%3E%3Cfc%3E0%3C%2Ffc%3E%3Ct%3E0%3C%2Ft%3E%3Cn%3E0%3C%2Fn%3E%3Cs%3E5%3C%2Fs%3E%3Cen%3E1%3C%2Fen%3E%3C%2Ftunedata%3E%0A&X-Plex-Token=xxxxxxxxxxxxx" > GrabChan024.ts

where xxxxxxxxxxxx is your token

I am removing the wireshark from your post as what was needed was actually for loopback which is quite complicated to capture on windows.

35

its running I do have that channel

Untitled
Untitled.png1274×299 64.7 KB
GrabChan024.zip (774 Bytes)

36

Thanks for the stream capture. Investigating diagnostics provided by @damonc_nz here shows the issue being streams take a while before they start and the transcoder is timing out the device after 5 seconds.

It was the additional diagnostics from RawCap…exe to capture 127.0.0.1 packets in pacp file that helped establish that. With a pcap capture of Plex failing and Plex logs and then a rawcap.exe pcap capture of the curl.exe run

If you are happy looking into RawCap.exe - link in this post Unable to play or record Live TV then that would give more examples of the number of seconds the tuners are taking to start streaming

37

Thanks @sa2000 for the update, that’s great news that the issue may have been identified!

38

side note, plex shows its recording after the playback error.

error2
error2800×280 111 KB
error1
error1976×512 224 KB

39

im having the same problem Plex Media Server Logs_2018-10-11_23-40-22.zip (4.3 MB)

40

It does look similar - almost all other cases are for USB / PCIe tuners. Yours is only the 2nd case which is for a networked tuner.

We are waiting for the development team to produce a fix for the problem. The issue arises when the tuner is slow to start - quality of signal may be a factor.

41

Further to my reply, the same error of course would also arise if the antenna is disconnected. Have you confirmed that the TV streaming does actually work without Plex?