Live TV playback could not be started on Version 1.21.0.3616

My hard disk died on the Win 10 host running Plex server, I restored from a system image and ran the box current on all Windows and Plex updates.

What I’m seeing is that when I start a channel the percentage counter is not displaying, the yellow thing circles around an after about 15 seconds I get the live tv playback could not be started. Log excerpt from the last event below. I tried a couple of channels.

Now to make this more confusing is if I reboot the server this condition will go away for a few hours and TV works just fine.

Intel® Core™ i5-3570 CPU @ 3.40GHz 3.40 GHz
8.00 GB (7.88 GB usable)

Thank in advance for any tips or suggestions.

Nov 29, 2020 20:13:09.254 [4016] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 20:13:09.255 [4016] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 20:13:34.862 [4016] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Failed to start session.
Nov 29, 2020 20:13:34.863 [4016] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Unable to create transcode session or session failed to start.
Nov 29, 2020 20:13:34.867 [4016] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.
Nov 29, 2020 20:13:34.867 [1044] ERROR - Subscription: Rolling media grab failed to start.
Nov 29, 2020 20:13:34.867 [4016] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Starting media grab failed.
Nov 29, 2020 20:13:34.867 [4016] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unknown metadata type:
Nov 29, 2020 20:13:47.423 [6608] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 20:13:47.423 [6608] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 20:14:13.019 [6608] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Failed to start session.
Nov 29, 2020 20:14:13.019 [6608] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Unable to create transcode session or session failed to start.
Nov 29, 2020 20:14:13.023 [6608] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.
Nov 29, 2020 20:14:13.023 [1044] ERROR - Subscription: Rolling media grab failed to start.
Nov 29, 2020 20:14:13.023 [6608] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Starting media grab failed.
Nov 29, 2020 20:14:13.023 [6608] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unknown metadata type:
Nov 29, 2020 20:17:19.833 [6148] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 20:17:19.833 [6148] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 20:17:45.445 [6148] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Failed to start session.
Nov 29, 2020 20:17:45.445 [6148] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Unable to create transcode session or session failed to start.
Nov 29, 2020 20:17:45.448 [6148] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.
Nov 29, 2020 20:17:45.448 [1044] ERROR - Subscription: Rolling media grab failed to start.
Nov 29, 2020 20:17:45.448 [6148] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Starting media grab failed.
Nov 29, 2020 20:17:45.448 [6148] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unknown metadata type:
Nov 29, 2020 20:18:37.369 [8884] ERROR - XML: Entity: line 1:
Nov 29, 2020 20:18:37.369 [8884] ERROR - XML: parser
Nov 29, 2020 20:18:37.369 [8884] ERROR - XML: error :
Nov 29, 2020 20:18:37.369 [8884] ERROR - XML: Start tag expected, ‘<’ not found
Nov 29, 2020 20:18:37.369 [8884] ERROR - XML: status=ok
Nov 29, 2020 20:18:37.369 [8884] ERROR - XML: ^
Nov 29, 2020 20:18:37.369 [8884] ERROR - Error parsing content.
Nov 29, 2020 20:18:37.369 [8884] ERROR - Error parsing XML: Error parsing file.
Nov 29, 2020 20:18:37.369 [8884] ERROR - SSDP: Error parsing device schema for http://192.168.10.93:9080
Nov 29, 2020 20:21:10.595 [1044] INFO - AutoUpdate: no updates available
Nov 29, 2020 20:21:11.446 [7936] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Nov 29, 2020 20:21:11.465 [7936] WARN - QueryParser: Invalid field ‘promoted’ found, ignoring.
Nov 29, 2020 20:21:11.653 [1044] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Nov 29, 2020 20:21:11.752 [1116] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Nov 29, 2020 20:21:11.821 [4796] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 24 items.
Nov 29, 2020 20:21:13.091 [7936] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Nov 29, 2020 20:23:15.029 [5272] INFO - AutoUpdate: no updates available

Server Version#:
Player Version#:
Tuner Make/Model:
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:

For others to help you may need to post full logs. Typically when there is a failure in creating a transcode session, then other log files other than just the main “Plex Media Server.log” file series need to be investigated to see the reason for that. If you want to pursue on your own then I’d suggest starting by looking at the “Plex Tuner Service.log” file seies for the same timeframe that you see the transcoder failure errors in the main logs.

Thanks for the reply, if I did it right, the full zip should be attached to this post.

All the best.(File removed)

Just a quick log excerpt if people don’t like downloading zip.

From the Plex Media Server Log, event at 10:59:19
Nov 29, 2020 10:59:16.374 [1904] ERROR - [Grabber/17.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 10:59:16.374 [1904] ERROR - [Grabber/17.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Nov 29, 2020 10:59:41.973 [1904] ERROR - [Grabber/17.1-c3d15816cc384e5caba5e78a4aa242d2] Failed to start session.
Nov 29, 2020 10:59:41.974 [1904] ERROR - [Grabber/17.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Unable to create transcode session or session failed to start.
Nov 29, 2020 10:59:41.977 [1904] ERROR - [Grabber/17.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.
Nov 29, 2020 10:59:41.977 [3024] ERROR - Subscription: Rolling media grab failed to start.
Nov 29, 2020 10:59:41.977 [1904] ERROR - [Grabber/17.1-c3d15816cc384e5caba5e78a4aa242d2] Starting media grab failed.
Nov 29, 2020 10:59:41.977 [1904] ERROR - [Grabber/17.1-c3d15816cc384e5caba5e78a4aa242d2] Unknown metadata type:
Nov 29, 2020 11:40:20.617 [8288] ERROR - Error parsing HTTP request: EAD / HTTP/1.0

Corresponding time from Plex Tuner Service
ov 29, 2020 10:59:17.536 [5844] INFO - [I] start_graph: hr=0, state=2
Nov 29, 2020 10:59:17.536 [5844] INFO - [I] StartDevice() OK
Nov 29, 2020 10:59:17.536 [5844] INFO - [I] ----------------------------------------------------------------------------
Nov 29, 2020 10:59:17.536 [5844] INFO - [I]
Nov 29, 2020 10:59:17.536 [5844] INFO - [I] CTVSStreamSource::TuneTransponder. Transponder tuning request: diseqc 0, freq 8, modulation 0, polarization 0, symbol rate 0, LOF 0, LNB selection signal 0, FEC 0
Nov 29, 2020 10:59:17.536 [5844] INFO - [I] SetTuner() 8, H, 0 Mod:0 LOF:0 22Khz:0
Nov 29, 2020 10:59:18.021 [5000] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 63, 96, 1
Nov 29, 2020 10:59:18.021 [9032] INFO - [I] web_service_t::process_start_channel. Successfully started channel triplet://0:1817:3 on device dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}
Nov 29, 2020 10:59:18.021 [8512] INFO - [I] tvs_program_streamer::tuning_thread. Starting tuning thread for program triplet://0:1817:3
Nov 29, 2020 10:59:18.021 [8512] INFO - [I] tvs_program_streamer::SetPATScanState. Waiting for PAT…
Nov 29, 2020 10:59:18.036 [2824] INFO - [I] http_streamer_t::send_thread_func: adding http client
Nov 29, 2020 10:59:18.083 [5844] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 0, client triplet://0:1817:3
Nov 29, 2020 10:59:18.146 [5844] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 1, client triplet://0:1817:3
Nov 29, 2020 10:59:19.411 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:19.411 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:19.411 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:19.411 [3188] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:19.411 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:19.411 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:19.427 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:19.427 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:22.583 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:22.583 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:22.583 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:22.583 [3660] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:22.583 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:22.583 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:22.599 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:22.599 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:25.739 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:25.739 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:25.739 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:25.739 [3244] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:25.739 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:25.739 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:25.755 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:25.755 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:28.895 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:28.895 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:28.895 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:28.895 [3592] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:28.895 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:28.895 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:28.911 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:28.911 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:32.052 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:32.052 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:32.052 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:32.052 [5448] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:32.052 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:32.052 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:32.067 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:32.067 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:35.208 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:35.208 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:35.208 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:35.208 [1912] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:35.208 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:35.208 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:35.223 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:35.223 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:38.364 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:38.364 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:38.364 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:38.364 [5452] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:38.364 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:38.364 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:38.380 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:38.380 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:41.520 [9032] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:41.520 [9032] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:41.520 [9032] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:41.520 [5072] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:41.520 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:41.520 [9032] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:41.536 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 2, standards 24
Nov 29, 2020 10:59:41.536 [9032] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:41.973 [9032] WARN - [E] http_streamer_t::handle_read: read_error: An existing connection was forcibly closed by the remote host (10054)
Nov 29, 2020 10:59:41.973 [9032] WARN - [E] http_streamer_t: http write error
Nov 29, 2020 10:59:41.973 [2824] INFO - [I] http_streamer_t::send_thread_func: removing http client
Nov 29, 2020 10:59:41.973 [2824] INFO - [I] http_streamer_t::send_thread_func: all clients are deleted. Setting exit flag
Nov 29, 2020 10:59:41.973 [9028] INFO - [I] web_service_t::process_device_status
Nov 29, 2020 10:59:41.973 [9028] INFO - [I] device_reactor_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:41.973 [9028] INFO - [I] dvb_device_factory_t::get_device_list (dvb#bda#usb#vid_2040&pid_826d#0013956166#)
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956166#
Nov 29, 2020 10:59:41.973 [3652] INFO - [I] DeviceGetListEx_impl: pDL->Count:4
Nov 29, 2020 10:59:41.973 [9028] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, Name Hauppauge WinTV-dualHD ATSC Tuner 2, Standards 24
Nov 29, 2020 10:59:41.973 [9028] INFO - [I] dvb_device_factory_t::get_device_list. Id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, Name Hauppauge WinTV-dualHD ATSC Tuner, Standards 24
Nov 29, 2020 10:59:41.989 [5000] INFO - [I] streamer_container_t::control_thread. Removed disconnected streamer 37c1a751-2136-43c1-8c35-461578071c25
Nov 29, 2020 10:59:41.989 [5000] INFO - [I] streamer_container_t::delete_streamer. Last streamer was deleted. Stop program streamer
Nov 29, 2020 10:59:41.989 [5000] INFO - [I] dvb_program_streamer_t::stop. Stoping program streamer for channel triplet://0:1817:3
Nov 29, 2020 10:59:41.989 [5000] INFO - [I] transponder_streamer::stop_channel. Stop request for channel triplet://0:1817:3
Nov 29, 2020 10:59:42.020 [8512] INFO - [I] tvs_program_streamer::tuning_thread. Finished tuning thread for program triplet://0:1817:3
Nov 29, 2020 10:59:42.083 [5844] INFO - [I] CTVSStreamSource::RemoveAllPids. Removing PIDs for client triplet://0:1817:3
Nov 29, 2020 10:59:42.083 [5000] INFO - [I] transponder_streamer::start_idle_timer
Nov 29, 2020 10:59:42.083 [9028] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner 2, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9}, tuners 1, state 1, standards 24
Nov 29, 2020 10:59:42.083 [9028] INFO - [I] device_manager_t::get_device_list. Device Hauppauge WinTV-dualHD ATSC Tuner, id dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{7c8095ab-c110-40e5-9f4d-310858bbbf64}, tuners 1, state 0, standards 24
Nov 29, 2020 10:59:42.380 [8996] INFO - [I] device_manager_t::idle_timer_func. Stream container for channel triplet://0:1817:3 on device dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9} is idle. Deleting it.
Nov 29, 2020 10:59:46.785 [5552] INFO - [I] Stopping graph
Nov 29, 2020 10:59:46.832 [5844] INFO - [I] StopDevice()
Nov 29, 2020 10:59:47.119 [5844] INFO - [I] stop_graph: hr=0, state=0
Nov 29, 2020 10:59:48.416 [8996] INFO - [I] device_manager_t::idle_timer_func. Device dvb#bda#0#@device:pnp:\?\usb#vid_2040&pid_826d#0013956166#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{510162d9-2f7e-49e7-907b-dbd3a5a15eb9} is idle. Unloading it.
Nov 29, 2020 10:59:48.416 [8996] INFO - [I] transponder_streamer::stop_idle_timer
Nov 29, 2020 10:59:48.416 [8996] INFO - [I] CTVSStreamSource::Term. Waiting for streaming thread to stop
Nov 29, 2020 10:59:48.452 [8996] INFO - [I] CTVSStreamSource::Term. Streaming is stopped
Nov 29, 2020 10:59:48.452 [8996] INFO - [I] CTVSStreamSource::Term. Stream source is stopped
Nov 29, 2020 10:59:49.143 [5552] INFO - [I] transponder_streamer::idle_thread_func finished

The error I’m seeing is:

It seems to indicate that for some reason the connection to the tuner is closing prematurely. However, I’m not finding any definitive answers when searching for this. Do you have an antivirus (Defender, Malwarebytes, Avast, etc) running? As a test, while you are having a problem with Live TV, would you try turning off your antivirus and see if the problem persists.

Hey, thanks for the reply.

No at the moment the Windows firewall and antivirus is turned off. But you gave me an idea. Under power management, I have the setting for high performance and to never suspend/sleep but I see that under usb selective suspend settings is enabled.

These are USB tuners, wondering if they are getting powered down.

I’ll take a pass through power management and disable everything and post back.

Quick update, no change in behavior after changing the power settings on USB. I’m pulling one of the USB tuners, reconfiguring Plex and will post back.

Also installing 1.21.0.3711 as I just received the release notification.

Well, same behavior after downloading the latest update and going down to one tuner. Logs attached if anyone can provide tips I’d really appreciate it.(File removed)

What is plex trying to do here:
http://127.0.0.1:32600/devices/compound_device041dvb%23bda%23usb%23vid_2040%26pid_826d

Log excerpt.
Dec 02, 2020 07:56:10.372 [5788] WARN - [Grabber/5.1-5b2d5gvhb0tn3xtlngs8p25o] HTTP error requesting GET http://127.0.0.1:32600/devices/compound_device041dvb%23bda%23usb%23vid_2040%26pid_826d%230013956234%23 (7, Couldn’t connect to server) (Failed to connect to 127.0.0.1 port 32600: Connection refused)

One thing I noticed is that when I replaced the hard disk and recovered the image from windows backup, after all the updates ran, the default browser was set to Edge. With Edge I could not go http://127.0.0.1:32600 but with Chrome I could get a response.

So I changed the default browser on the machine to Chrome and so far have been able to launch TV sessions. Still on one tuner.

Port 32600 is what the Plex Tuner Service listens on, and so when the main Plex Media Server process needs the tuner to do something it calls the tuner service via port 32600. From your Plex Tuner Service logs it looks like at Dec 2 07:46:15 your tuner service started up and began listening on 32600:

Dec 02, 2020 07:46:15.631 [8436] INFO - [I] web_server_t::start. Starting web server on port 32600

but then a few seconds later it received an error and shut down:

Dec 02, 2020 07:46:19.164 [5892] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner]
Dec 02, 2020 07:46:19.165 [5892] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Dec 02, 2020 07:46:19.165 [5892] INFO - [I] DeviceGetListEx_impl: Filter [Hauppauge WinTV-dualHD ATSC Tuner 2]
Dec 02, 2020 07:46:19.166 [5892] INFO - [I] DeviceGetListEx_impl: device instance path usb#vid_2040&pid_826d#0013956234#
Dec 02, 2020 07:46:19.166 [5892] INFO - [I] DeviceGetListEx_impl: pDL->Count:2
Dec 02, 2020 07:46:19.166 [1976] WARN - [E] web_service_t::get_device_status. Failed to make compound device for device uuid dvb#bda#usb#vid_2040&pid_826d#0013956166#
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] device_manager_t::term
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] device_manager_t::term. Stop all devices
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] device_manager_t::term. Shut down all device auxes
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] bda_aux_t::term
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] web_server_t::stop. Web server is stopped
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] device_manager_t::term
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] device_manager_t::term. Stop all devices
Dec 02, 2020 07:46:41.107 [8436] INFO - [I] device_manager_t::term. Shut down all device auxes
Dec 02, 2020 07:46:41.122 [8436] INFO - [I] broker_t::shutdown. Shutdown is completed.

So at 7:56 no tuner service was listening. The tuner service error from this was:

Dec 02, 2020 07:46:19.166 [1976] WARN - [E] web_service_t::get_device_status. Failed to make compound device for device uuid dvb#bda#usb#vid_2040&pid_826d#0013956166#

I found this thread where someone experienced a similar issue, and fixed it by deleting the EPG database files and letting them rebuild. Worth a shot?

32600 is using the http protocol on 32600, but it isn’t going to render a “proper” web page. Likely you will get some type of XML response that your browser will try to render as best it can. I can’t fathom why changing the default browser would have an impact on Plex…

1 Like

Going to give the epg delete a shot and post back. I did re-confirm the anti-virus and firewall are disabled. No difference with the default browser change either. Edge just gave a differently formatted XML response than Chrome did. Missed it at first.

Are the first messages here, unable to find title, epg related?

rectoryID’ found, ignoring.
Dec 02, 2020 17:23:42.319 [3120] ERROR - Unknown metadata type: folder
Dec 02, 2020 17:23:43.874 [6716] ERROR - Unknown metadata type: folder
Dec 02, 2020 17:23:44.215 [6716] ERROR - Unknown metadata type: folder
Dec 02, 2020 17:23:44.279 [6716] ERROR - Unknown metadata type: folder
Dec 02, 2020 17:23:45.326 [3120] ERROR - Unknown metadata type: folder
Dec 02, 2020 19:17:42.941 [6356] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Dec 02, 2020 19:17:42.941 [6356] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unable to find title for item of type 5
Dec 02, 2020 19:18:08.536 [6356] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Failed to start session.
Dec 02, 2020 19:18:08.537 [6356] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Unable to create transcode session or session failed to start.
Dec 02, 2020 19:18:08.540 [6356] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.
Dec 02, 2020 19:18:08.540 [4068] ERROR - Subscription: Rolling media grab failed to start.
Dec 02, 2020 19:18:08.540 [6356] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Starting media grab failed.
Dec 02, 2020 19:18:08.540 [6356] ERROR - [Grabber/5.1-c3d15816cc384e5caba5e78a4aa242d2] Unknown metadata type:
Dec 02, 2020 19:19:22.530 [5840] INFO - AutoUpdate: no updates available
Dec 02, 2020 19:19:23.672 [5840] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Dec 02, 2020 19:19:23.735 [6888] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Dec 02, 2020 19:19:25.497 [4068] WARN - QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Dec 02, 2020 19:19:47.595 [3084] ERROR - [Grabber/5.1-re10i8p1v6iobbyfzmqbuokj] Unable to find title for item of type 5
Dec 02, 2020 19:19:47.595 [3084] ERROR - [Grabber/5.1-re10i8p1v6iobbyfzmqbuokj] Unable to find title for item of type 5
Dec 02, 2020 19:20:13.185 [3084] ERROR - [Grabber/5.1-re10i8p1v6iobbyfzmqbuokj] Failed to start session.
Dec 02, 2020 19:20:13.185 [3084] ERROR - [Grabber/5.1-re10i8p1v6iobbyfzmqbuokj] Recorder: Unable to create transcode session or session failed to start.
Dec 02, 2020 19:20:13.188 [3084] ERROR - [Grabber/5.1-re10i8p1v6iobbyfzmqbuokj] Recorder: Error 16 (Recording failed. Please check your tuner or antenna.) starting the record, shutting things down.

Thanks

I finally took a look at the actual log files that you posted earlier today, and there are some errors that I don’t fully understand. Would you please turn on “debug” level logging (make sure to leave “verbose” off) and restart your Plex server before posting more logs? It wouldn’t hurt to manually run a database optimization from Plex Web -> Settings -> Troubleshooting also.

One additional note: Plex just allowed switching (back) to Gracenote as the EPG provider about 4 hours ago. To make your Plex instance switch to the Gracenote EPG you delete your DVR and then add it back again. If you are deleting and adding back your DVR then you will be caught up in this. Note that you do have to delete all of your scheduled recordings and recreate them, and it isn’t possible to set a recording if the show you want doesn’t have any currently scheduled airings.

I just went through this and set up the recordings I could, making notes of shows I’ll have to watch out for when they come back on the air. Now I’ve just got to verify that it does record!

I have enabled the logging as suggested.

I’m missing something, how do you change guides? In DVR setup I have the pull down for guides and it has the local providers along with what I normally select “Local Broadcast Listings”

Thanks

For me the guides pulldown provided different options last night than for the old provider. Under the old provider my guide was identified with the name of the city where I live in the dropdown… e.g. “My City OTA”. The new one just said “Local Broadcast Listings”. If “Local Broadcast Listings” is what you were getting before then at some point through all this you likely had already switched to the new provider. With the issues you are having and the guide change, deleting the DVR and adding it back doesn’t hurt as a troubleshooting step.

Quick update as it looks like I have it all working.

Took a shotgun approach, and uninstalled Plex, reconfigured Live TV on a single dual tuner and a couple of my folders but the TV tuner issue still occured.

It had to be something in the disk image I used on the new hard disk or how the recovery went as this was an image from the Plex machine… Went in and found that IPV6 was disabled and DNS was set to 8.8.8.8. Normally I don’t like changing multiple things in one shot but I did. Either way the TV Tuner is working again.

Added back in the second dual USB tuner, all my original folders and all is working like it should.

Stopped Plex and took a new Windows Recovery Image.

Thanks for all the assistance, hope this helps someone out in the future.

All the best.

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