No problem, glad it helped.
Unfortunately no. As far as I know the underlying cause had to do with the new driver from Intel themselves, not anything Plex was doing (other than defaulting to using it). I didn’t follow the issue very closely, but there were at least a few threads about it.
I thought this bullet-point from 1.18.7.2415 was intended to address it, but it appears not in at least some cases:
- (Transcoder) Hardware encoding on older Intel processors could produce very low-quality output in some cases. (#10863)
