Server Version#: 1.32.7.7621 [the latest as I write]
Player Version#: Latest versions; Fire Stick 4k Max
Tuner Make/Model: HDHomeRun Connect Quatro
Guide/Lineup name: Freeview (UK)
Using XMLTV?: No
Channel number/Name: Various
Hi, many of my Plex clients are reporting as Direct Playing live TV channels, and my server dashboard as Direct Streaming them. As I understand it, this means that the overhead should be minimal as my server, a Raspberry Pi 4 Model B, isn’t transcoding. My NVIDIA Shield TV Pro and Xiaomi Redmi Note 10 Pro stream live TV very well over WiFi in the Plex Client, which seems to confirm this logic.
However, Live TV is largely unwatchable in Plex on my ethernet-connected Fire Stick 4K Max, frequently buffering and booting out of the stream with an error message requesting I check the connection. But the connection is fine: the server, and my clients, don’t struggle with recorded video, or even recording live programmes, which suggests to me that the FireOS app has a bug that Plex’s developers should address.
Per Plex’s own support pages, I’ve tried disabling subtitles, as that could be adding some transcode overhead, but it doesn’t seem to make a difference. And, again, subtitles on the Shield TV Pro don’t cause issues.
I can upload logs if need be: just tell me which ones are necessary because there’s loads.
There are a number of threads along this line, largely from 2020: they didn’t attract much attention from Plex devs. I’m posting because I’ve run out of troubleshooting steps.
And, just to dispel any notions that it’s the tuner or the signal: the HDHomeRun app streams television perfectly.
Please help. I’m at a loss. Thank you.
(I apologise if this should go in the Streaming Players subforum.)
