LiveTV frequently gives "There was an unexpected error", errors in javascript console, server logs seem clean

Plex Players Desktop Players
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1

Server Version#:1.14.1.5488
Player Version#: 3.81.1

I frequently get “There was an unexpected error” using my Live TV interface (Using a UK HDHomeRun Connect). For example, attached are the server logs where my last action was going to the Live TV guide, and selecting “movies” to look at what’s coming up, which causes the error.

Plex Media Server Logs_2018-12-31_10-57-28.zip (3.0 MB)

This error also happened a lot while trying to schedule a recording, and it was impossible for me to set up some recordings, while others still worked. If it manages to successfully set the recording up, everything else works.

The server seems reasonably happy, there’s only one error in the log but this corresponds to my router on 192.168.1.1, not the HDHomeRun. This error looks like its in the web client. Taking a look in the console, I get the following when the error happens:

image
image.png1009×137 32.5 KB

I’m using Chrome 70.0.3538.77 64 bit, on Ubuntu linux 18:10 to access the web app, but it also failed on the server itself, which is running Ubuntu 17.10.

Let me know what else I can give you. I’m an OKish web developer so if you want me to dig I can.

2

Are you running any “blocker” or filter programs in your browser?

What happens if you use the local version of the web server instead of the plex.tv version?

3

I tried with both local address and via plex.tv/web

Good point about the blockers, I’m running uBlock. I’ve just whitelisted plex.tv and plex.direct (and all subdomains), and it still crashes but more interestingly (see below). Any more ideas?

vendors-2-bea1366637…81.1-e7d4f82.js:778 TypeError: Cannot read property ‘stream’ of undefined
at i (main-1-701bdda35867b…1.1-e7d4f82.js:2181)
at i (main-1-701bdda35867b…81.1-e7d4f82.js:759)
at main-1-701bdda35867b…1.1-e7d4f82.js:6137
at main-1-701bdda35867b…3.81.1-e7d4f82.js:4
at main-1-701bdda35867b…3.81.1-e7d4f82.js:3
at Function.d [as mapToProps] (main-1-701bdda35867b…3.81.1-e7d4f82.js:5)
at i (main-1-701bdda35867b…1.1-e7d4f82.js:1881)
at Function.i.mapToProps (main-1-701bdda35867b…1.1-e7d4f82.js:1881)
at i (main-1-701bdda35867b…1.1-e7d4f82.js:1881)
at a (main-1-701bdda35867b…1.1-e7d4f82.js:3725)
at main-1-701bdda35867b…1.1-e7d4f82.js:3726
at Object.run (main-1-701bdda35867b…1.1-e7d4f82.js:1866)
at u.initSelector (main-1-701bdda35867b…1.1-e7d4f82.js:1872)
at new u (main-1-701bdda35867b…1.1-e7d4f82.js:1870)
at Pn (vendors-2-bea1366637…81.1-e7d4f82.js:765)
at $n (vendors-2-bea1366637…81.1-e7d4f82.js:789)
at Kn (vendors-2-bea1366637…81.1-e7d4f82.js:789)
at fr (vendors-2-bea1366637…81.1-e7d4f82.js:796)
at cr (vendors-2-bea1366637…81.1-e7d4f82.js:795)
at ur (vendors-2-bea1366637…81.1-e7d4f82.js:795)
at ir (vendors-2-bea1366637…81.1-e7d4f82.js:794)
at Qn (vendors-2-bea1366637…81.1-e7d4f82.js:792)
at Object.enqueueSetState (vendors-2-bea1366637…81.1-e7d4f82.js:862)
at t.i.setState (vendors-2-bea1366637…81.1-e7d4f82.js:669)
at r.onScrollTimeout (main-1-701bdda35867b…81.1-e7d4f82.js:195)
at n (main-1-701bdda35867b…1.1-e7d4f82.js:8686)
main-1-701bdda35867b…1.1-e7d4f82.js:3667 TypeError: Cannot read property ‘stream’ of undefined
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:2181:426)
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:759:269)
at https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:6137:477
at https://assets.plex.tv/deploys/desktop/env-eb2798c…/3.81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:4:383
at https://assets.plex.tv/deploys/desktop/env-eb2798c…/3.81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:3:255
at Function.d [as mapToProps] (https://assets.plex.tv/deploys/desktop/env-eb2798c…/3.81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:5:153)
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1881:30)
at Function.i.mapToProps (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1881:245)
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1881:30)
at a (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:3725:421)
at https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:3726:436
at Object.run (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1866:362)
at u.initSelector (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1872:414)
at new u (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1870:257)
at Pn (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:765:172)
at $n (https://assets.plex.tv/deploys/desktop/env-eb2798c…….1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:789:40)
at Kn (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:789:348)
at fr (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:796:457)
at cr (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:795:422)
at ur (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:795:248)
at ir (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:794:118)
at Qn (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:792:467)
at Object.enqueueSetState (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:862:355)
at t.i.setState (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:669:319)
at r.onScrollTimeout (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:195:288)
at n (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:8686:328)
vendors-2-bea1366637…81.1-e7d4f82.js:778 TypeError: Cannot read property ‘stream’ of undefined
at i (main-1-701bdda35867b…1.1-e7d4f82.js:2181)
at i (main-1-701bdda35867b…81.1-e7d4f82.js:759)
at main-1-701bdda35867b…1.1-e7d4f82.js:6137
at main-1-701bdda35867b…3.81.1-e7d4f82.js:4
at main-1-701bdda35867b…3.81.1-e7d4f82.js:3
at Function.d [as mapToProps] (main-1-701bdda35867b…3.81.1-e7d4f82.js:5)
at i (main-1-701bdda35867b…1.1-e7d4f82.js:1881)
at Function.i.mapToProps (main-1-701bdda35867b…1.1-e7d4f82.js:1881)
at i (main-1-701bdda35867b…1.1-e7d4f82.js:1881)
at a (main-1-701bdda35867b…1.1-e7d4f82.js:3725)
at main-1-701bdda35867b…1.1-e7d4f82.js:3726
at Object.run (main-1-701bdda35867b…1.1-e7d4f82.js:1866)
at u.initSelector (main-1-701bdda35867b…1.1-e7d4f82.js:1872)
at new u (main-1-701bdda35867b…1.1-e7d4f82.js:1870)
at Pn (vendors-2-bea1366637…81.1-e7d4f82.js:765)
at $n (vendors-2-bea1366637…81.1-e7d4f82.js:789)
at Kn (vendors-2-bea1366637…81.1-e7d4f82.js:789)
at fr (vendors-2-bea1366637…81.1-e7d4f82.js:796)
at cr (vendors-2-bea1366637…81.1-e7d4f82.js:795)
at ur (vendors-2-bea1366637…81.1-e7d4f82.js:795)
at ir (vendors-2-bea1366637…81.1-e7d4f82.js:794)
at Qn (vendors-2-bea1366637…81.1-e7d4f82.js:792)
at Object.enqueueSetState (vendors-2-bea1366637…81.1-e7d4f82.js:862)
at t.i.setState (vendors-2-bea1366637…81.1-e7d4f82.js:669)
at r.onScrollTimeout (main-1-701bdda35867b…81.1-e7d4f82.js:195)
at n (main-1-701bdda35867b…1.1-e7d4f82.js:8686)
main-1-701bdda35867b…1.1-e7d4f82.js:3667 TypeError: Cannot read property ‘stream’ of undefined
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:2181:426)
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:759:269)
at https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:6137:477
at https://assets.plex.tv/deploys/desktop/env-eb2798c…/3.81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:4:383
at https://assets.plex.tv/deploys/desktop/env-eb2798c…/3.81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:3:255
at Function.d [as mapToProps] (https://assets.plex.tv/deploys/desktop/env-eb2798c…/3.81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:5:153)
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1881:30)
at Function.i.mapToProps (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1881:245)
at i (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1881:30)
at a (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:3725:421)
at https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:3726:436
at Object.run (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1866:362)
at u.initSelector (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1872:414)
at new u (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:1870:257)
at Pn (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:765:172)
at $n (https://assets.plex.tv/deploys/desktop/env-eb2798c…….1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:789:40)
at Kn (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:789:348)
at fr (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:796:457)
at cr (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:795:422)
at ur (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:795:248)
at ir (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:794:118)
at Qn (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:792:467)
at Object.enqueueSetState (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:862:355)
at t.i.setState (https://assets.plex.tv/deploys/desktop/env-eb2798c……1-e7d4f82/js/vendors-2-bea1366…-plex-3.81.1-e7d4f82.js:669:319)
at r.onScrollTimeout (https://assets.plex.tv/deploys/desktop/env-eb2798c……81.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:195:288)
at n (https://assets.plex.tv/deploys/desktop/env-eb2798c……1.1-e7d4f82/js/main-1-701bdda…-plex-3.81.1-e7d4f82.js:8686:328)

4

Same thing happens to me, HDHomerun Quatro, Windows 10…
Opens 9 of 12 channels perfectly but the other 3 just reports “unexpected error check forums”
If i go to Homerun itself everything plays ok…

5

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