View extra local content in TV series

[cffollis_gmail_com]

Server Version#: latest
Player Version#: latest

Goodmorning everyone,

Before creating this post I read pages like this in the forum, but I have not solved anything.

I would like to make extra content available preferably on the main page; if this is not possible, in the individual seasons.

At the moment the files are organized like this:

I also tried with the file extension, for example “-scene”, but it doesn’t work.

In the Movies section, however, this solution solved the problem for me.

I hope you can give me an example of how to structure and name folders and files.

Thank you so much, see you soon!

[tom80H]

How is is not working?
The file organization should be ok… so refreshing the metadata for the show should bring up the local extras.

Given you keep all those extras on the show level there should be no client restrictions (not all clients support extras on seasons / episodes).

[cffollis_gmail_com]

Dear tom80H,

I just don’t even see a file; I do not know why.

Maybe the file names are too long?

Thank you so much, see you soon!

[tom80H]

Try removing the files from this library, then do another metadata update.
Afterwards put the files back to their designated place and refresh the metadata one more time.

If the files still don’t show, can you please share your server logs so we can take a look at what’s going on? File name length shouldn’t have an impact.

[cffollis_gmail_com]

Dear tom80H,

I followed all your advice, but I don’t see the extras.

I have shortened the name of the files:

These are the logs:

I don’t understand where I’m wrong …

The only Extra I see is not one of mine:

If you can, give me advice; I don’t know what to feel anymore.

Thank you so much, see you soon!

[tom80H]

two steps:

1. please provide your server logs (see description in the link; the console screenshot is too limited)
2. what agent are you using for this tv-show library?
   ⋮ > Manage Library > Edit... → Advanced > Agent
   Some of the legacy agents had a dedicated setting to enable local extras; the Plex TV Series agent should automatically pick them up.

[cffollis_gmail_com]

Dear tom80H,

before anything else, THANK YOU!

Here is the Agent in use:

Do I have to change Agent in “The Movie Database”?

Here is the archive .zip of the logs:

Plex Media Server Logs_2021-10-29_12-07-09.zip (2.5 MB)

Before downloading the logs I have:

1. removed the two folders: /Deleted Scenes/ and /Interviews/ (and internal files);
2. I have optimized the database;
3. I reloaded the two folders with the inserted files;
4. I asked Plex to analyze the library;
5. I saw that the media did not appear, everything was as before;
6. I downloaded the logs.

I rely on your experience …!

Thank you so much, see you soon!

[cffollis_gmail_com]

Dear tom80H,

I have read, and translated, many posts of the Forum; However, I understand that Plex has diversified the management of films and TV series.

Has the management of TV Series Extras been implemented lately?

I haven’t solved anything yet …

Thank you so much, see you soon!

[tom80H]

There’s 2 more things we could try:

1. As those are all mp4 files… let’s verify there’s no conflicting embedded metadata – you can e.g. use “Subler” for that job… I’m particularly interested in the file’s embedded title. → With that I’m trying to rule out if your embedded title might give the impression this is a regular episode and mismatch/misplace it somewhere else.

2. Can you remove the leading # in the extra names (maybe start only with the interviews). This should not cause problems… however I’d like to rule out that there’s some kind of interference we have overlooked before.
   After changing the file names for those extras, please re-re-re-re-refresh the metadata of the show once more.

[cffollis_gmail_com]

Dear tom80H,

THANKS, I managed by following your advice !!!

Thank you so much, see you soon!

[cffollis_gmail_com]

Dear tom80H,

I ask you one last information: is it possible to give an alphabetical order to the Extras?

As you can see from the last image there is a first Extra which is the Trailer and starts with the letter “S” (and it could be logical to have it as the first), followed by two “S6” which should be seen after “S2”, " S3 "and …

Thank you so much, see you soon!

[tom80H]

That’s a known bug. For all I know Plex have it on their agenda to return the extras in alphabetical order. As usual there’s no ETA of confirmation if/when this will happen.

[cffollis_gmail_com]

Dear tom80H,

then we just have to wait …

Thank you so much, see you soon!