Local PMS not found in local UI any more

Plex Media Server NAS & Devices
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1

Server Version#: PlexMediaServer-1.18.8.2468-5d395aa9d-armv7hf.spk
Player Version#: All

I found a lot of similar threads but no real answers in any of them.

PMS on a Synology DS414.

Main clients are RasPlex.

I have had this running for YEARS without problem.

I do not care about remote. This is not a port-forwarding issue, I did not have that enabled and I do not want it.

I recently upgraded cable modem service to xFinity xFi. I suspect that’s what triggered this,

I have already disabled their advanced security and their firewall.

I go to <synology_IP>:32400. It asks me to select a user and enter PIN. I do that, successfully.

What I see is … nothing. None of my media is present. This local library is not listed at all. If I click “Your Media”, I get the “Get Plex Media Server” message.

My URL bar clearly shows that I am at the synology IP.

My RasPlex shows similar confusion - no local library found at all.

I stopped and restarted Plex. Same.

I rebooted the NAS. Same.

I upgraded Plex. Same.

I have NO FLIPPING IDEA what to do next. I am logged in to it, but it’s not listed.

There’s not even a “download logs” link, just “view”. The tail of the logs seems to be a repeating series of

    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400",
    "time": "2020-03-08T06:17:29.323Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.2&X-Plex-Client-Identifier=b50hjbf1uxy2mplczoxgs36y&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Linux&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1782x777%2C1920x1080&X-Plex-Language=en",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2020-03-08T06:17:29.346Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2020-03-08T06:17:29.347Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2020-03-08T06:17:29.347Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] All connections to [Loopback] failed",
    "time": "2020-03-08T06:17:29.351Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Found all servers = plex.tv",
    "time": "2020-03-08T06:17:29.352Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Primary Server] Waiting for any eligible server to connect",
    "time": "2020-03-08T06:17:29.352Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Primary Server] Waiting for any eligible server",
    "time": "2020-03-08T06:17:29.352Z"
    "type": "log:message",
    "level": 4,
    "message": "[Primary Server] Waiting for any eligible server",
    "time": "2020-03-08T06:17:29.352Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.2&X-Plex-Client-Identifier=b50hjbf1uxy2mplczoxgs36y&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Linux&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1782x777%2C1920x1080&X-Plex-Language=en",
    "status": 0,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2020-03-08T06:17:29.356Z"
  }

HELP?

2

Maybe I posted to soon, or maybe this was my “rubber duck”. Reading PMS logs suggested a connectivity problem. It turns out that when the cable modem changed, the gateway changed. My Synology was statically configured, so it could not reach plex.tv.

For future readers: how did I debug?

SSH in. curl plex.tv

3

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