Looking for Server on Synology

Plex Media Server NAS & Devices
1

Hello
I have Plex Media Server on my Synology installed.
But when i open it i just get the message “Looking for Servers…”.

I reinstalled the Plex Media Server with the Package Store und with the .spk File from plex.tv.
I also deleted the shared Folder and User.

But its not working.

My Synology: DS716+
DSM: 6.2-23739 Updatte 2

3

I tried this steps but it didnt work.
I also have no server register in the settings.

5

Thanks for your help.
I’ve done this steps but still the same Problem.

6

IP address of computer and of server please?

7

They have only internal IP’s
Server IP: 10.16.6.5
Computer: 10.16.6.54

8

One last common issue is the Synology firewall itself.

If you have it enabled (most of us do not), make certain to allow these ports manually.

https://support.plex.tv/articles/201543147-what-network-ports-do-i-need-to-allow-through-my-firewall

9

The Firewall is disabled.

10

Pull out the big :gun: please

Open FileStation and navigate Plex/Library/Application Support/Plex Media Server
Right-Click Logs then Compress to Logs.zip
Attach here

11

Logs.zip (296.8 KB)

Thanks for your Help.

12

Jerome,
Interesting logs. Thanks for them.

  1. Some of Plex’s files changed.
  2. Please do the following - IF you and the syno are on the same subnet (most important)
  3. Stop PMS
  4. Back in FileStation, drill back down and rename Preferences.xml -> Preferences.xml.old
  5. Close the existing Plex/Web tab (if open)
  6. Start PMS
  7. Open an In-cognito tab
  8. In that tab, http://ip.addr.of.Syno:32400/web
  9. If it responds, Start through the setup / claim sequence.
  10. DO NOT create new library sections (SKIP). This is a soft-reset of the ownership only
  11. Proceed normally through for everything else in the wizard.
  12. Upon arriving at the dashboard, go into Settings and put them back how you want them.
  13. It is now your server again.
3 Likes
13

Thanks a lot.
Now ists working again.

14

Hi Chuck,

I have a question or two about your steps.

Step 2.: If my laptop and synology are NOT on the same subnet, is there a different step to take ?

Steps 8/9: what am I supposed to “see” here?

I’m at the end of my rope. I have a brand new Synology NAS. Plex installed PERFECTLY, not a single issue until I changed the Syno over to a different network in my house. I’ve been researching this for hours today and nothing has worked. This post of yours is the most promising I have found so far.

I can connect to the Syno just fine and I can connect to port 32400 just fine as well but I just keep getting the “Looking for servers” in the upper left corner. I do not see the setup/claim process.

If I didn’t know any better, I would swear that the mother ship is somehow not allowing my server to “register again”.

I’ve used ssh to the Syno and ping to plex.tv works.

I could really use some help here.

thanks,
Dave

16

Thanks for the reply. I was just about to post that I got it fixed.

About an hour ago I went ahead and setup a small switch on the other network so I would be “local” to the NAS. I followed the steps and this time it worked. So, my head will not explode today.

Thanks again and to reiterate for the benefit of others, being on the same subnet is critical (for whatever reason).

Dave

18

Remote access was going to be the next thing to tackle. I have a pfsense firewall and I was hoping that simple port forwarding would be enough. On the other hand, I am concerned about unauthorized access so I was also considering only allowing remote access over an OpenVPN tunnel.

I’m sure it’s obvious that I’m new to Plex. I’m still not sure I have a grasp as to how the connections work. For instance, when using the remote Android app, once setup, am I streaming directly from my home network or is there another hop through the Plex mother ship?

20

This turned out to be solution in my case. Same subnet is crucial for initial setup to work.

21

Had this same issue and this worked perfectly, thank you for sharing this info! this needs to be bumped and pinned to the top of Synology help!

22

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.