Losing Audio while Streaming

Plex Players Smart TVs
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Server Version#: newest
Player Version#: newest

Dear Community,

I frequently have problems now with loosing audio while streaming to my Samsung Tizen. Both Video and Audio are Direct Play as i was watching my Server Dashboard.

I caught an entry in the Log as follows:

[Req#258b0] Unable to find client profile for device; platform=Tizen, platformVersion=6, device=21_NIKEM2_QTV, model=GQ65Q80AATXZG

Has anyone ever seen something like this?

Kind Regards
Philipp

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