Lost all users profiles

Some how my plex has lost all added users is there any way to get them back and the data that goes with them?

You were invited to join another user’s Plex Home.
There is a warning dialog, which tells you explicitly that joining another user’s Home will result in the loss of your own Plex Home and all managed users within it.

And this is unfortunately exactly, what ensued when you accepted the invitation.
You need to leave this Plex Home. (Settings - Family & Friends - Home Users)

There is (almost) no way to restore your previous managed users.
If you are very computer savvy and know what a SQL query is, you can try this user’s suggestions: Added an existing user and all my managed users disappeared!?!?!?!?!
to re-assign your and your managed user’s ‘played’ history after you re-created your managed users.

1 Like

Ottokerner

Thank you for that answer , Iit all makes sense now to me, i did try searching before posting , I have had plex and dont ever remember seeing that!

question now! LOL
I am a plex pass holder , I sent my brother a link to my server , he could not get it to play more than a minute on his laptop , long story short he was using windows 10 plex app, I wanted to see what a invite looked like(when you open email and accpeted) so i sent invite to my other email address and accepted . I am gathering that blew me all out except for my admin account. i could not find how to cancel invite. some how plex knew that email address belong to me and said i could not join my own server or something, would that link you supplied still work?

The windows 10 Plex App or any app in any store will only play for 1 minute unless you unlock it with an in app purchase or have PLEX Pass. However you can download the PLEX Media Player for free on a PC from Plex.tv and there’s no fee to play longer than 1 minute.

Yes. It only describes how to switch the old ‘played’ history over to the new user ID number, which gets created upon re-creating your managed users.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.