Until I downloaded and installed the latest Plex software minutes ago, PMS generally was interacting properly with my Synology NAS. Now, I’ve lost the secure connection to the NAS. Logging out of, and back into, Plex did not restore any connection.
Removed my NAS server from Plex and rebooted NAS. Plex did not find the Plex Server on the NAS.
Good morning, trumpy81,
I appreciate your getting back to me so quickly. I downloaded the script file, but the instructions don’t specify where to enter the required command—chmod 755. When I try it in Safari, it performs a Google search, which probably is not what the authors have in mind. Thanks.
Best regards,
Leo
Hi, trumpy81,
According to my NAS, Plex is not running. And I cannot get it to run. Perhaps this is the reason it can’t be seen? Please see below. Thanks.
Best regards,
Leo
I got as far as uninstalling Plex and enabling SSH on my NAS. The rest of the instructions are beyond my comprehension. Having “pictures” of the applicable screens probably would help a lot.
Hi, trumpy81,
After deleting Plex and downloading it again, I’m about ready to give up. Though Plex sees my movies, it doesn’t see any of my TV shows. In addition, Plex does not have its own suggested artwork for about one-half to two-thirds of my movies. Before deleting Plex, I tried but failed to copy the Metadata files to another spot on the NAS.
Assuming I cannot get Plex running properly again, is there an easy way to delete all the Plex files from my NAS short of removing 20TB of data files and wiping the five hard drives clean? The instructions in the FAQs probably are fine for people knowledgable about computers, but I’m not one of them. I finally found your list of abbreviations (e.g., CD), which helps, but I don’t see where the code instructions are to be entered. I am very concerned about doing something that causes an even bigger problem with the NAS. Thanks in advance for any final suggestions.
Best regards,
Leo
Before I retired a few years ago, I used to draft income tax regulations for the federal government. Though written in English, those regulations contain a lot of technical jargon and examples understood by only a minority of tax lawyers and CPAs. I suspect you would have difficulty comprehending those regulations because you probably don’t have a working knowledge of LIFO inventory accounting or even general tax-accounting concepts. That doesn’t mean you are stupid; it means you are as ignorant about my field as I am about yours. Furthermore, I seriously doubt that most Plex users are computer programmers, but I might be wrong. In any event, I spent time today reading articles and watching videos about SSH and public/private keys, and I’m still confused (but a bit less). I don’t know why I need to use SSH to see whether a file is on my NAS, but that’s not your problem.
My NAS is a Synology 1019+.
Good morning,
Believe it or not, we have reached a meeting of minds on the topic of learning by doing. In the government, people with deep expertise retire or join the private sector, so I didn’t always have someone who could explain various concepts to me. As a result, I had to figure them out for myself, but the knowledge I gained that way stayed with me a lot longer. However, at 68, I’m not interested in learning how to write a new computer code, especially for something that I probably will use only once—like SSH. I just want to use an app like Plex to watch my collection of movies and TV shows, preferably without any hiccups. I bought my Synology NAS 1019+ after watching Lon Seidman’s You Tube review several times. I watched that video several more times before trying to set up the NAS. In fact, I ran his video while setting up the NAS, and it kept me from becoming hopelessly lost.
When I wrote that I couldn’t follow your instructions, I didn’t mean to insult you. You presumably drafted them for people with a certain level of computer knowledge. Unfortunately, my level of computer knowledge is woefully out of date. Like everyone who writes articles, etc., for publication, I wrote for people with a certain level of knowledge about the topic. To the average person, what I wrote probably was unintelligible. If I had to explain every basic point for the uninitiated, every document I wrote would have been 100 times longer.
Let me clarify the situation. I began using PMS on my Mac mini about a year ago. Later, I bought the NAS, and it worked fine until it quit working fine. One of you mavens told me to move my media files out of Plex and change the way I labeled the media folders. I did that. A month or so ago, my movie extras quit playing, so I changed the way I formatted those files. In any event, while the NAS was running Plex version 1469, PMS was working fine as far as I could tell, except it could no longer find the files for one TV show. When I started to investigate that problem a few days ago, I saw the notice about Plex version 1488. Because I like to keep all my stuff up to date, I downloaded that file and installed it manually as I have done on many occasions. However, as soon as Plex version 1488 was installed on the NAS, Plex could no longer see that server. Thus began my current nightmare.
Later today, I’m going to review all your emails carefully. Perhaps I’ll try to delete Plex and reinstall it one more time. Hopefully, after I delete Plex, nothing will remain on the NAS to interfere with the reinstalled files. Here are some screen shots:
(Attachment LIFO IPIC.pdf is missing)
Good morning again, trumpy81:
I followed your instructions on deleting and reinstalling Plex. After I click on Browse For Media Folder, Plex lets me click on volume 1 and then click on Media Files, but clicking on Media Files sends me back to volume 1. Oddly enough, this endless loop also happened when I installed Plex on the NAS for the first time several months ago. As a result, I moved all my media files into Plex itself, and then Plex played those files. After I sent some logs, etc. to one of your colleagues, he told me to move the media files out of Plex, which I did. Fortunately, Plex continued to play them.
PMS is also running on my Mac mini, so I linked it today to the media files stored on the NAS to test whether they are working. All the files I tried to play actually played, including the one TV show that ceased playing a week or so ago. In addition, Plex now has movie art selections, but does not suggest one for many, if not most, of my movies. I get thumbnails instead. Plex selected artwork for all the TV shows.
Here are a couple more screen shots that I should have included previously:
By the way, I tried to send you a .pdf file earlier, but your system blocked it. If you are interested in learning about a LIFO submethod, you can reassemble the following link: https: //www. federal register .gov/d/02-184 and paste it in your web browser. The first part of the document is called the Preamble. The second part is the regulation itself.
Thanks.
Best regards,
Leo
I hope this helps. Plex still does not see any of my video files.
The Synology Certificate appears to be valid through 1-20-2039.
I changed the necessary permissions as instructed. When I installed the latest version of Plex a few days ago, Plex’s permission level was described as Custom, and I probably left it that way. From now on, I will change it to Read/Write.
Everything seems to be working properly again. Thanks for going above and beyond with your help.
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